Laura Schupbach to Lead Wells Fargo Dealer Services
The 20-year company veteran previously led the Wells Fargo Insurance business. She succeeds Dawn Martin Harp, who announced her retirement on Jan. 10.


Laura Schupbach was named head of Dealer Services on March 30.
SAN FRANCISCO — Wells Fargo & Company has appointed 20-year company veteran Laura Schupbach head of Dealer Services, effective April 3, 2017. Schupbach will report to Franklin Codel, head of Consumer Lending and will be based out of Phoenix.
Since 2011, Schupbach led the Wells Fargo Insurance business, which is one of the top insurance brokerages in the world. It serves the insurance and risk management needs of consumers, affluent clients, small businesses, middle market and corporate clients.
“The auto lending business is, and will continue to be, an important business for Wells Fargo because it meets a critical customer need,” said Codel. “As we look to the future, Laura we will help us build on our strong foundation while deepening our focus on consumer customer and dealer relationships. Laura brings her experience working with wholesale clients along with her passion for operational excellence and consumer background to the role.”
Schupbach succeeds Dawn Martin Harp, who announced her retirement on Jan. 10 after more than two decades with the company — including five years as the head of the business.
The new head of Wells Fargo Dealer services held various senior-level positions throughout the company, including managing cross-company operational efficiency and effectiveness initiatives from 2008-2011. She also served in senior finance and business roles in the Wholesale Banking Group and the former Diversified Products Group, which included various consumer and small business operations.
Schupbach graduated from Minnesota State University-Moorhead, where she earned her Bachelor of Science degree in accounting.
Wells Fargo Dealer Services, which includes both indirect auto finance and commercial services, is one of the industry’s leading auto finance sources, with more than 14,000 dealer relationships and a portfolio of more than $60 billion.
More F&I

Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
What Market Timing Mistakes Mean for Your Reinsurance Program
When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →