MPi Launches ‘Customer First’ Initiative
MPi’s new ‘Customer First’ initiative is designed to improve service department profitability through training and in-dealership process consulting.
LAS VEGAS — MPi, a provider of revenue and retention solutions for dealership service departments, announced the launch of its ‘Customer First’ initiative.
The training, certification, offsite coaching and in-dealership process consulting services offered under this program are designed to help dealers get the most out of the company’s service department software, EDGE WorldClass.
“A quality inspection takes more than a checklist,” said MPi President Rich Holland. “Our consultants have an incredible amount of hands-on experience. They have worked in service departments themselves and know what works and what does not. They are very good at customizing the MPI program to make sure that it’s working effectively in the specific environment of a dealership.”
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