NAE/NWAN Associate Earns John Maxwell Certification
Tom Johnson, RV and motorcycle program manager for National Automotive Experts, has qualified as a John Maxwell Team Certified Trainer.
CLEVELAND — National Automotive Experts announced that RV and Motorcycle Program Manager Tom Johnson has become a John Maxwell Team Certified Trainer.
John Maxwell Team is an elite group of over 5,000 certified coaches, teachers, speakers, trainers, and professionals. This group helps people worldwide create a leadership legacy within their own spheres of influence. JMT members inspire positive life transformation and help others achieve their highest vision and goals, both personally and professionally.
Tom will bring John Maxwell’s leadership development programs to NAE/NWAN agent partners and dealers across the United States.
“My goal is to help RV, motorcycle, and auto dealers and their staff to develop their leadership and communication skills, so they can build a strong and cohesive team that can break through any barriers that are holding themselves and their team back,” Johnson said.
More F&I

New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
What Market Timing Mistakes Mean for Your Reinsurance Program
When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →
Your Office Is Talking
What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.
Read More →