NAE/NWAN Associate Earns John Maxwell Certification
Tom Johnson, RV and motorcycle program manager for National Automotive Experts, has qualified as a John Maxwell Team Certified Trainer.
CLEVELAND — National Automotive Experts announced that RV and Motorcycle Program Manager Tom Johnson has become a John Maxwell Team Certified Trainer.
John Maxwell Team is an elite group of over 5,000 certified coaches, teachers, speakers, trainers, and professionals. This group helps people worldwide create a leadership legacy within their own spheres of influence. JMT members inspire positive life transformation and help others achieve their highest vision and goals, both personally and professionally.
Tom will bring John Maxwell’s leadership development programs to NAE/NWAN agent partners and dealers across the United States.
“My goal is to help RV, motorcycle, and auto dealers and their staff to develop their leadership and communication skills, so they can build a strong and cohesive team that can break through any barriers that are holding themselves and their team back,” Johnson said.
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