Report: GAP Claim Payouts Are Accelerating
Protective Asset Protection analysts say GAP claim payouts rose by 19.5% for new vehicles and an astounding 95% for used vehicles between 2014 and 2018.

Factors contributing to rising GAP claim payouts include a greater number of increasingly complex vehicles on the road, higher collision rates, and a rash of severe weather events.
Photo by Kim Jinhong via Pexels
CHESTERFIELD, Mo. — F&I products and reinsurance provider Protective Asset Protection released a new set of data analysis showing how much average claims have increased annually for guaranteed asset protection payouts and vehicle service contract claims dating back to 2014.
Between 2014 and 2018, the average new-vehicle GAP claim payout grew 19.5%, or 4.7% per year. For used vehicles, in the same timeframe, GAP payouts increased by 18.5% per year, producing a four-year total increase of 95%.
Analysts blamed several factors, including an increase in claims due to more collisions with more cars on the road. Also cited were insurance companies becoming more likely to total vehicles due to rising replacement parts complexity and corresponding costs. Falling residual values — particularly for cars, less so for trucks and SUVs — and more impactful weather events were blamed as well.
Average VSC claims have risen 21% between 2014 and 2018 for new vehicles, and a 3.7% increase for used vehicles. New vehicles have averaged a 5% increase each year during that time, with a smaller 0.9% increase for used vehicles.
“Service contract claims had among their largest payout increases in 2018 for both new and used vehicles, which illustrates that the costs associated with repairs and parts replacements continues to rise due to the complexity of today’s vehicles,” said Christopher Bernish, Protective’s senior vice president of operations and IT. “GAP claims are impacted by many of the same factors but also tend to be influenced by weather patterns, which is understandable, given recent devastating hurricanes and other weather events.”
More F&I

How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →