Toyota Now Offering Complimentary Maintenance Plans
Toyota rolled out last Thursday two new maintenance plans that will come standard on new Toyota and Scion vehicles.
TORRANCE, Calif. — Toyota rolled out last Thursday two new maintenance plans that will come standard on new Toyota and Scion vehicles.
Called Toyota Care and Scion Service Boost, the plans offer buyers complimentary factory-scheduled maintenance and 24-hour roadside assistance for two years or 25,000 miles, whichever comes first. The company said in its release that the two maintenance plans make Toyota the first full-line brand to offer a complimentary maintenance plan standard on new Toyota vehicles within its line-up.
Toyota began offering complimentary maintenance plans this spring as part of its seasonal sales programs. Officials said favorable response from customers, including 73-percent who said it improved their confidence in Toyota, was the main reason both plans are now standard on new-vehicle purchases across the Toyota and Scion line-up.
“The two complimentary maintenance plans were developed to help improve overall cost of ownership and provide invaluable peace of mind for our customers,” said Bob Carter, Toyota Division group vice president and general manager. “The new programs were inspired by owner feedback and once again reflect how Toyota listens to its customers.”
Both maintenance plans cover all normal factory-recommended maintenance services outlined in each vehicle’s owners manual, which includes oil and filter changes, tire rotations, lubrication of key chassis parts/components, a 19-point inspection and 24-hour roadside assistance (lockout protection, flat tires, towing, jump starts, etc.).
The program will be supported by an ad campaign from Toyota’s advertising agency Saatchi & Saatchi. The television ads begin airing nationally last week, with the campaign extending to print, outdoor, online and digital later in the month. The message emphasizes peace of mind and worry-free maintenance.
Scion Service Boost will be supported through a variety of marketing and media outlets through Scion’s marketing partners.
More F&I

Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →