FI showroom red and grey logo
MenuMENU
SearchSEARCH

Two Illinois Dealerships Sued Over Direct-Mail Campaign

Illinois Attorney General Lisa Madigan filed a lawsuit on Aug. 27 in Cook County Circuit Court against two Orland Park franchise dealers for deceptive sales and advertising practices.

by Staff
September 3, 2008
2 min to read


CHICAGO — Illinois Attorney General Lisa Madigan filed a lawsuit on Aug. 27 in Cook County Circuit Court against two Orland Park franchise dealers for deceptive sales and advertising practices.

Orland Park Nissan and Infiniti of Orland Park were named as defendants in the suit. The dealerships undertook a direct-mail campaign in the Chicago area in April 2007. Their mailer described an "exclusive credit amnesty event" and urged consumers to call in to arrange a private appointment. The ad indicated that targeted consumers may have filed bankruptcy in the past but that the "amnesty" would enable consumers to qualify for an affordable auto loan no matter their credit rating. Additionally, the envelope stated that "important vehicle recall information" was enclosed and that a response was required. However, no recall existed and the mailer itself contained no recall information.

Ad Loading...

The complaint alleges that the mailer was deceptive and the dealers were in violation of the Consumer Fraud and Deceptive Business Practices Act, the Loan Advertising to Bankrupts Act, the Uniform Deceptive Trade Practices Act and the Illinois Administrative Rules on Motor Vehicle Advertising.

"These deceptive mailers purposely and unfairly targeted consumers who may have struggled at one time to manage their finances," Madigan said. "This lawsuit should send the message to auto dealers that my office won’t tolerate using deceptive marketing practices to lure unsuspecting consumers into risky loans."

Madigan's office and the Better Business Bureau reportedly received a total of 44 complaints in response to the campaign. The lawsuit seeks to prohibit the defendants from further use of the term "recall" in ads, offering coupons with sales agreements or advertising that a loan would be made to a consumer who has declared bankruptcy. It also demands restitution for consumers in the amount of $50,000 per violation, an additional $50,000 statutory civil penalty and a $10,000 civil penalty for each violation committed against a person over 65 years of age. Madigan has also asked the court to order the defendants to pay the costs of the investigation and court proceedings.

Topics:F&I

More F&I

Easycare White paper cover See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
SponsoredSeptember 8, 2026

How AI-Powered Coaching Is Transforming F&I Performance

See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability

Read More →
Assurant, Sell Value Build Trust, F&I Series, Expert Trainer Trent White
F&ISeptember 2, 2026

Sell Value, Build Trust

In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.

Read More →
2026 StoneEagle summary
F&Iby Hannah MitchellAugust 31, 2026

F&I Sales Give Dealers First-Half Lift

Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.

Read More →
Ad Loading...
man with white hair and glasses delivering a speech standing next to a podium
F&Iby Lauren LawrenceAugust 31, 2026

Targeted Training Drives Results

Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.

Read More →
Man's hand holding pen over a paper document
F&Iby Justin B. GasmanAugust 20, 2026

Double the Change, Double the Chance

When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.

Read More →
Laptop computer, tablet, calculator and notebook on a desk
F&Iby John TabarAugust 20, 2026

Just Do It

F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.

Read More →
Ad Loading...
stacks of coins, a calculator, paperwork, and a pair of glasses in the background, text Lender Experience Drives Dealer Decisions, F&I and Showroom
Auto Financeby Lauren LawrenceAugust 12, 2026

Dealer Lender Preferences Revealed

When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.

Read More →
Leading with Purpose thumbnail. Trent white pictured in front of titled graphic.
F&IAugust 5, 2026

Leading with Purpose

In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.

Read More →
Photo of a keyring with mltiple keys, including a car key fob, on a white surface
F&IJuly 15, 2026

Integrating Nontraditional F&I Products

The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.

Read More →
Ad Loading...
Photo of businessman's hands holding eyeglasses at a desk
F&Iby Rick McCormickJuly 7, 2026

Trust Is Personal

Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.

Read More →