FI showroom red and grey logo
MenuMENU
SearchSEARCH

Wells Fargo Names New Head of Consumer Lending

About a month after dismissing its former head of consumer lending, Wells Fargo named Mary Mack to the post. The 33-year Wells Fargo veteran will maintain her prior duties as senior executive vice president of community banking, which she has led since July 2016.

by Staff
December 19, 2017
2 min to read


SAN FRANCISCO — Wells Fargo & Co. has appointed Mary Mack head of the company’s consumer lending business. The move expands the senior executive vice president’s responsibilities as head of community banking, which she has led since July 2016.

As head of consumer lending, Mack will not oversee the bank’s home lending, dealer service and the student and personal lines of credit business that make up its personal lending organization. In total, Mack’s new organization employs 115,000 team members.

Ad Loading...

“By combining community banking and consumer lending, we are creating a more holistic approach to delivering retail banking services to our customers, which will only enhance how we help our customers succeed financially,” said President and CEO Tim Sloan. “Mary’s proven leadership skills, resiliency and the principled way she has driven change throughout her career have earned her the respect of her customers, colleagues and teams, and the opportunity to lead this combined organization.”

The announcement comes about a month after the bank dismissed its former head of consumer lending, Franklin Codel, for disparaging a bank regulator to a fired employee, who reported the executive’s comments to bank officials. Now subject to tighter regulatory oversight due to its 2016 sales scandal, the bank fired Codel once top Wells Fargo officials became aware of his comments.

Mack is a 33-year veteran of Wells Fargo and has led the transformation of community banking, including the elimination of product sales goals, and implementation of new compensation plans and training programs. She was also responsible for implementing improved monitoring and controls, comprehensive process improvements to reshape the customer experience, and restructured regional leadership.

Prior to taking on the leadership role of community banking, Mack was head of Wells Faro Advisors retail brokerage business. In her new role, Mack will continue to serve on the company’s operating committee and report to Sloan.

“I am incredibly excited about this opportunity to bring together these talented teams with a common purpose to provide the best in financial service and advice to our customers,” said Mack. “I look forward to engaging with the team as we chart the path forward to deliver exceptional experiences and value to our customers.”

Ad Loading...

In addition to community bank leaders, consumer lending leaders reporting directly to Mack include Michael DeVito, interim leader of Wells Fargo Home Lending, Laura Schupbach, head of Wells Fargo Dealer Services, and John Rasmussen, head of personal lending.

More F&I

Photo of a keyring with mltiple keys, including a car key fob, on a white surface
F&IJuly 15, 2026

Integrating Nontraditional F&I Products

The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.

Read More →
Photo of businessman's hands holding eyeglasses at a desk
F&Iby Rick McCormickJuly 7, 2026

Trust Is Personal

Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.

Read More →
Photo of executive in a sports coat and glasses
Industryby StaffJuly 2, 2026

Amplify 2026 Billed as Turning Innovation Into Results

Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.

Read More →
Ad Loading...
Woman standing on stage smiling.
F&Iby Lauren LawrenceJuly 1, 2026

Own Your Outcome: F&I in the Digital Customer Journey

Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.

Read More →
$100 bill and magnifying glass on top of paper that says insurance policy terms and conditions.
F&Iby Lauren LawrenceJune 29, 2026

Tariffs Could Raise Insurance Premiums

As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.

Read More →
Red toy car sitting on top of coins.
Auto Financeby Lauren LawrenceJune 24, 2026

Smaller Loans, Longer Terms

The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.

Read More →
Ad Loading...
Under the hood of a Toyota Prius EV Hybrid car.
F&Iby StaffJune 15, 2026

New Lifetime Battery F&I Product Meant to Drive Dealer Traffic

EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.

Read More →
Several illustrations of question marks on a surface
F&IJune 10, 2026

The Psychology Behind Menus That Increase Add-On Sales

There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.

Read More →
Man holding magnifying glass over sales volume paper.
F&IMay 29, 2026

Why Your F&I PVR Is Misleading You

Here’s a handy checklist of the numbers to track in 2026 instead.

Read More →
Ad Loading...
Photo of woman typing on a laptop as she sits on a couch
F&Iby Hannah MitchellMay 29, 2026

Auto Consumer Anxiety Presents Opportunity

A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.

Read More →