FI showroom red and grey logo
MenuMENU
SearchSEARCH

Wells Fargo Names New Head of Consumer Lending

About a month after dismissing its former head of consumer lending, Wells Fargo named Mary Mack to the post. The 33-year Wells Fargo veteran will maintain her prior duties as senior executive vice president of community banking, which she has led since July 2016.

by Staff
December 19, 2017
2 min to read


SAN FRANCISCO — Wells Fargo & Co. has appointed Mary Mack head of the company’s consumer lending business. The move expands the senior executive vice president’s responsibilities as head of community banking, which she has led since July 2016.

As head of consumer lending, Mack will not oversee the bank’s home lending, dealer service and the student and personal lines of credit business that make up its personal lending organization. In total, Mack’s new organization employs 115,000 team members.

Ad Loading...

“By combining community banking and consumer lending, we are creating a more holistic approach to delivering retail banking services to our customers, which will only enhance how we help our customers succeed financially,” said President and CEO Tim Sloan. “Mary’s proven leadership skills, resiliency and the principled way she has driven change throughout her career have earned her the respect of her customers, colleagues and teams, and the opportunity to lead this combined organization.”

The announcement comes about a month after the bank dismissed its former head of consumer lending, Franklin Codel, for disparaging a bank regulator to a fired employee, who reported the executive’s comments to bank officials. Now subject to tighter regulatory oversight due to its 2016 sales scandal, the bank fired Codel once top Wells Fargo officials became aware of his comments.

Mack is a 33-year veteran of Wells Fargo and has led the transformation of community banking, including the elimination of product sales goals, and implementation of new compensation plans and training programs. She was also responsible for implementing improved monitoring and controls, comprehensive process improvements to reshape the customer experience, and restructured regional leadership.

Prior to taking on the leadership role of community banking, Mack was head of Wells Faro Advisors retail brokerage business. In her new role, Mack will continue to serve on the company’s operating committee and report to Sloan.

“I am incredibly excited about this opportunity to bring together these talented teams with a common purpose to provide the best in financial service and advice to our customers,” said Mack. “I look forward to engaging with the team as we chart the path forward to deliver exceptional experiences and value to our customers.”

Ad Loading...

In addition to community bank leaders, consumer lending leaders reporting directly to Mack include Michael DeVito, interim leader of Wells Fargo Home Lending, Laura Schupbach, head of Wells Fargo Dealer Services, and John Rasmussen, head of personal lending.

More F&I

Photo of man's hand on laptop computer keyboard with blank screen
F&IMarch 16, 2026

There Is Always one More Product

Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.

Read More →
REGISTER FOR EFI 2026
F&Iby Kate SpataforaMarch 16, 2026

EFI Conference Extends Early Bird Discount as Room Block Nears Capacity

Ethical F&I Manager's Conference will take place at The Cosmopolitan Las Vegas on April 13–15, 2026.

Read More →
Industryby StaffMarch 6, 2026

Explore the 12 Rules for an F&I Life at EFI

EFI 2026 will take place April 13–15 at The Cosmopolitan Las Vegas.

Read More →
Ad Loading...
F&IMarch 4, 2026

Creating Your Own Economy

In this video, Reese Dailey explains how effective follow-up drives better results across the dealership, including increased sales, higher F&I penetration, and stronger customer retention.

Read More →
Industryby StaffMarch 2, 2026

Prove You Can Do F&I at EFI

‘So You Think You Can Do F&I’ is a live role-play contest taking place at the 2026 Ethical F&I Managers Conference.

Read More →
Industryby Lauren LawrenceFebruary 25, 2026

Report Finds Year-End F&I Strength

Deal volume ebbed and flowed throughout 2025, but product performance remained steady, according to automotive technology and data intelligence solutions provider StoneEagle.

Read More →
Ad Loading...
Industryby Hannah MitchellFebruary 23, 2026

Some Auto Brands Cheaper to Insure

A new top 10 list ranks the least expensive for average full insurance coverage on a clean driving record and high driver credit scores.

Read More →
F&IFebruary 13, 2026

Business Office Blueprint

Try following these 20 steps to greater success in the dealer F&I office this year.

Read More →
Industryby Lauren LawrenceFebruary 11, 2026

Insurance Shopping on the Rise

A TransUnion study found that relationship-driven sales models proved to be important, as consumers who used an agent had a lower shopping intensity than those going it alone.

Read More →
Ad Loading...
Industryby Hannah MitchellFebruary 4, 2026

Auto Insurance Cost Reprieve

2025 brought consumers relief after years of rate hikes, but 2026 could bring renewed policy pain, depending on how U.S. trade policy affects prices.

Read More →