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If we allow our daily routine to be void of learning new information and being reminded of the principals that guide our efforts, we begin to lose our cutting edge.
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We’ve experienced a crazy world for over a year now, and it makes me wonder how we could measure the last 525,600 minutes from both a professional and personal perspective.
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Three ingredients are necessary to consistently execute a winning performance in the F&I office.
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The most successful dealerships embrace promoting from within and developing their people through the right career path.
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Consumers want digital options in their car-buying process, and dealerships and lenders that provide it will be the big winners.
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NAAC works with a network of independent agencies to deliver the best quality product, highest customer service, and most compassionate administrative services possible to the greater transportation industry.
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Assumptions are a dangerous byproduct of our industry and we all need to check ourselves when it comes to stopping an idea in its tracks based on emotional biases and unsupported knee-jerk reactions.
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I suggest using the PB&Js as three mnemonic devices to illustrate what the F&I job is, what it isn’t, and how to handle heat.
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In order to excel in this profession, you must be a great listener, who asks all the right questions, and remembers that everyone is a prospect.
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If more dealers sold VSCs to their own customers, it would be extremely effective in re-directing this marketplace back to dealerships, which is where these products historically were sold.
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