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Mad Marvby Marv EleazerFebruary 1, 2012

Word for Word

Our from-the-trenches columnist says that word-tracks still have their place in the industry — even if he doesn’t necessarily subscribe to their intended purpose.

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Done Dealby Gregory ArroyoFebruary 1, 2012

Under Construction

Building the virtual F&I office really shouldn’t be that difficult. If you know how to overcome an objection, you already have your first post.

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NewsJanuary 24, 2012

VIDEO: Tip of the Week

F&I Coach John Vecchioni details a simple and effective process for introducing customers to the service department.

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NewsJanuary 19, 2012

VIDEO: Tip of the Week

UDS’s Gerry Gould offers a tip for easing into that all-important “which option works best for you” question.

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On the Pointby Jim ZieglerJanuary 17, 2012

Training the Manager

It’s not a ‘knowing’ problem that plagues dealerships; it’s a ‘doing’ problem. ‘Da Man’ explains why most training efforts fail before the trainer even leaves the store.

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Mad Marvby Marv EleazerJanuary 17, 2012

Getting Hot and Staying Hot

Sticking to your processes breeds success, and success breeds confidence. The magazine’s from-the-trenches columnist gets scientific to hunt down the key to keeping those hot streaks going.

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NewsDecember 13, 2011

VIDEO: Tip of the Week

John Vecchioni, national trainer for United Car Care, debunks the myth that cash buyers don’t make for good F&I customers. He also identifies the one product that can rescue your averages.

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NewsDecember 13, 2011

DealerTrack to Host Compliance Webinar

DealerTrack announced it will host a free webinar on the most critical compliance issues dealerships face today.

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NewsDecember 6, 2011

VIDEO: Tip of the Week

When trying to sell value, pricing can get in the way. UDS’s Gerry Gould, however, believes that having product pricing on the menu can help drive a sale.

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On the Pointby Jim ZieglerDecember 1, 2011

Ditch the Script

Buying a car has always been an emotional experience, so why get mechanical? ‘Da Man’ digs deep to help you close more deals.

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