A New Direction

Principle Auto’s Mark Smith found success after abandoning some of his group’s tried-and-true sales strategies. Now he’s looking to take that change even further.

10.5 Ways to Create Customer Interest

The magazine’s resident F&I pro thinks F&I managers can take a cue from the Duke of Wellington, who once said, ‘Wise people learn when they can. Fools learn when they must.’

Up Close With F&Idol's Stephanie Cooper

Stephanie Cooper went from newbie to seasoned pro in just a few years thanks to hard work and the support of her product rep and sales team. In September, she became the winner of the 2013 F&Idol contest.

Microsoft's Latest Innovations Take Productivity to the Edge

Microsoft has launched its BizTalk Server 2006 R2, Microsoft Corp.'s core service-oriented architecture (SOA) and business process management (BPM) technology.

The Great Debate

From DMS integration to Excel spreadsheets, our panel debated the key elements of an effective menu presentation and how it can drive profits.

F&I = Future-Oriented & Innovative

To stay at the top of your game in this ever-changing industry, redefine the way you do F&I.

Black Book® Releases New PDA Product

Watch Your Speed

After buying a new car, the editor pumps the brakes on calls for a speedier transaction.

The Digital Revolution is Upon Us

An unspoken truth is that sometimes a drastic, calamitic action has to sideswipe a process to speed up the evolutionary process. The calamity known as COVID-19 is acting as an agent of revolutionary change in dealer’s sales processes.