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DealerRater to Bring Reviews to AutoTrader.com

Beginning this month, DealerRater reviews and ratings will be featured on AutoTrader.com's dealer profile pages.

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DealerRater Launches LotShot App

The web application helps dealership employees easily snap and share customer photos via email at vehicle delivery. Officials with DealerRater said the app can increase the likelihood of customers leaving a review by 50%.

DealerRater Names New CEO

DealerRater has selected former J.D. Power executive Gary Tucker as its CEO. In his new role, Tucker will be responsible for leading the company through its next phase of growth.

J.D. Power, DealerRater Announce Alliance

The alliance will integrate DealerRater’s customer ratings and reviews of car dealerships with J.D. Power’s customer satisfaction insights via the firm’s customer experience management platform.

DealerRater Alters 2015 Dealer of the Year Award Program

DealerRater is judging by a new set of criteria for next year’s Dealer of the Year Award Program.

DealerRater Launches Certified Service Center

DealerRater has launched a new segment for dealership service departments. Officials say the new offering is in response to an increasing number of online searches for auto repair and maintenance.

Lexus, Buick Dealers Top DealerRater’s Consumer Rating Index

DealerRater’s new Consumer Rating Index (CRI) Report recognizes auto manufacturers for top-rated customer service based on consumer reviews of dealerships. So far, Lexus and Buick dealerships score highest in customer service within their respective segments.

Edmunds No. 4 Most Trusted Review Site, New Study Shows

A new study from Maritz Research shows that consumers trust larger, more established sites like TripAdvisor and Zagat. As for auto-related sites, Edmunds cracks the research firm's Top 5 list for most trusted review site.

DealerRater Launches Mobile-Optimized Site for Canada

DealerRater’s Canadian visitors can now read and write reviews across the site using mobile devices. More than 25 percent of DealerRater’s Canadian website visits come from a mobile device.

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DealerRater Redesigns Account Management Hub

The expanded dealer panel for DealerRater’s certified dealer partners provides a quick snapshot of the dealership’s latest reviews and ratings, as well as key employee review statistics. The reporting tool also offers new market pulse data and videos.

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