Employees at new-car dealerships made, on average, $69,718 a year in 2015, a 1% increase compared to the year prior, according to the NADA’s 2016 Dealership Workforce Study. General managers and F&I managers experienced double-digit percentage earnings growth rates, while sales managers and sales consultants increased 4.5% and 2.7%, respectively.
Thirty-one percent of incoming sales calls and 20% of incoming service calls never reach an agent, according to the call monitoring solution CallRevu. Helion Automotive Technologies' Erik Nachbahr says this statistic can be attributed to a dealership's poorly designed call flow.
Texas-based Sam Pack’s Five Star Ford of Lewisville was named F&I and Showroom’s 2016 F&I Dealer of the Year. The award was handed out last Wednesday during the magazine’s annual Industry Summit.
WLC will add 10 luxury brands, including Acura, Audi, BMW, Jaguar, Land Rover, Lexus, Mercedes-Benz, MINI, Porsche and AMG, to Walser's existing 15 franchises, according to the company.
Sun Toyota introduced today a new door-to-door vehicle delivery service that brings the dealership's showroom directly to a customer's home or office.
A New York dealer is in hot water after hiring an F&I professional four months after he was indicted for defrauding customers at another dealership.
Retail expert says dealerships are fertile grounds for the morale-killing, business-destroying silo mentality. He offers four recommendations for righting the ship.
While unfortunate, employee crimes against dealers do happen. This week, Automotive Compliance Consultants released a list of tactics dealers can employ to prevent employee theft at their store.
From start to finish, the time it takes consumers to pull the trigger on a vehicle purchase is shrinking. And according to a new study from Jumpstart Automotive, Millennials are the reason.
General Motors named Mark Rainey director of dealer development. He will be responsible for the growth of minority and female dealers within the automaker's U.S.-based Chevrolet, Buick-GMC and Cadillac dealer networks, according to the company.
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