Excuses to Deflect Criticism

Don’t let lame excuses for non-compliance derail your dealer’s efforts.
Don’t let lame excuses for non-compliance derail your dealer’s efforts.
By providing certification, regular video updates and an annual recertification exam, the ACE Safeguards Specialist Certification Program is intended to help dealers meet the new Safeguards requirements.
A knowledgeable compliance officer talks the talk and walks the walk.
All four of our currently available data points suggest that a dealer cannot charge a consumer for a CPO warranty at the point of sale.
Implementing pricing guidelines is not a guarantee that the regulators will stay away, but properly implemented and managed, it should provide a plausible defense of your F&I pricing practices.
As we enter a new administration, dealers will need to continue navigating new sales processes while also reverting their attention to risk management and government regulators. Let’s take a look at the likely highest risk areas and discuss a plan to mitigate them.
Here are three popular excuses when dealership managers try to explain away a compliance violation — don’t let these non-excuses derail your compliance efforts.
Compliance expert shares simple tips you can use to structure your “road to the sale” training.
I propose that your F&I and sales disclosure compliance models mirror the sales and F&I processes at dealerships in California — what is required by statute in California, should be considered best practices in the other 49 states.
The FTC recently issued a report that summarizes its enforcement actions, roundtable findings, consumer workshops, and in-person interviews with 38 Washington D.C. metro-area consumers focused on deceptive advertising practices, spot-delivery, and voluntary protection products.
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