Gil Van Over - Tagged Posts - F&I and Showroom

Excuses to Deflect Criticism

Don’t let lame excuses for non-compliance derail your dealer’s efforts.

Automotive Compliance Education Adds Safeguards Specialist Certification to Offerings

By providing certification, regular video updates and an annual recertification exam, the ACE Safeguards Specialist Certification Program is intended to help dealers meet the new Safeguards requirements.

What to Look for In a Successful Compliance Officer

A knowledgeable compliance officer talks the talk and walks the walk.

Can I Charge for a CPO?

All four of our currently available data points suggest that a dealer cannot charge a consumer for a CPO warranty at the point of sale.

Pricing for Fun and Profit

Implementing pricing guidelines is not a guarantee that the regulators will stay away, but properly implemented and managed, it should provide a plausible defense of your F&I pricing practices.

Here We Go Again

As we enter a new administration, dealers will need to continue navigating new sales processes while also reverting their attention to risk management and government regulators. Let’s take a look at the likely highest risk areas and discuss a plan to mitigate them.

Non-Excuses for Non-Compliance

Here are three popular excuses when dealership managers try to explain away a compliance violation — don’t let these non-excuses derail your compliance efforts.

Salespeople are Compliance Weakest Links

Compliance expert shares simple tips you can use to structure your “road to the sale” training.

California: An Unlikely Compliance Model

I propose that your F&I and sales disclosure compliance models mirror the sales and F&I processes at dealerships in California — what is required by statute in California, should be considered best practices in the other 49 states.

The FTC Suggests We Buckle Up

The FTC recently issued a report that summarizes its enforcement actions, roundtable findings, consumer workshops, and in-person interviews with 38 Washington D.C. metro-area consumers focused on deceptive advertising practices, spot-delivery, and voluntary protection products.