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J.D. Power

Effects of Lockdown Keeps Vehicle Owners Locked in on Their Current Brand, J.D. Power Finds

Lexus and Subaru rank highest for third consecutive year.

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J.D. Power and JM&A Group Form Strategic Alliance to Develop Automotive Warranty Products

With nearly 100 years of combined service to automotive dealers and consumers, J.D. Power and JM&A Group align to inspire confidence in Finance and Insurance offerings.

Used Vehicle Prices Skyrocket as New Vehicle Inventory Wanes

Wholesale used vehicle prices have increased 37% over the past 20 weeks and used retail prices rose 15% since the end of 2020.

J.D. Power: Auto Dealers Give High Marks to Commercial Lenders, but Opportunities Exist to Expand Business Relationships

According to the J.D. Power 2021 U.S. Automotive Commercial Lending Satisfaction Study, the difference between good and great dealer-lender relationships comes down to four key steps.

J.D. Power Collaborates with Notarize to Enable Fully Digital Purchase Experience

Remote online notarization to streamline touchless purchase of vehicles and more.

17 Prime Dealerships Honored in J.D. Power Excellence Program

This program recognizes the importance of the customer experience.

Dealer Policy Teams with J.D. Power to Deliver Personalized Auto Insurance Quotes to Car Buyers

DealerPolicy announced a collaboration with J.D. Power, to deliver instant, personalized insurance quotes to car buyers.

Recapturing Lease Customers Will Be Critical as Auto Dealers and Lenders Navigate Downturn

Customer retention takes spotlight as 1.8 million auto leases mature between March and July.

J.D. Power 2020 Customer Service Index Study

Coronavirus Fallout: Vehicle service customer satisfaction Improves, but dealers should prepare for parts shortages and dissatisfied owners reports J.D. Power.

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Annual Retail Sales Expected to Fall to 13.48 Million

January to see modest declines despite record incentives.

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