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J.D. Power

J.D. Power: Lender Availability, Responsiveness Drive Satisfaction

Big winners in the firm’s 2018 U.S Dealer Financing Satisfaction Study include Mercedes-Benz Financial Services in the Captive Luxury Segment, Volkswagen Credit in the Captive Mass Market segment, Citizens One Auto Finance in the Noncaptive category, and TD Auto Finance in Floorplan.

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J.D. Power: New-Vehicle Initial Quality Improves Again

The firm’s 2018 study revealed a 4% increase in initial quality from a year ago, with Genesis, Kia, and Hyundai topping the annual study’s rankings.

J.D. Power: Wholesale Prices Down in May, Auction Volume Growing

May’s wholesale prices for used vehicles up to eight years in age fell 1.7% from the prior month, a level that’s typical for this time of year, the firm stated in its June Used Car and Light Truck Guidelines report.

Retail Incentives, New-Vehicle Sales Grow in May

May new-vehicle sales grew by 4.8% from the year-ago period, while average incentive spending per unit grew 6.6% from a year ago to $3,740.

(Video) Capture Missed VSC Sales

In response to a reader question, the magazine’s F&I wiz updates his plan for re-pitching service contracts to customers who declined the protection at the time of delivery.

Cause for Concern: CEOs Take the AFSA Stage

Executives representing leading auto finance sources gathered at the American Financial Services Association’s 2018 conference to discuss the present and future consequences of inflated lease returns, declining used-car values, and rising interest rates.

J.D. Power Integrates Car Ratings Into NADAguides.com

NADAguides.com now features J.D. Power's quality, reliability and performance ratings, and reviews. The planned site enhancements occur just eight months after J.D. Power acquired NADAguides.com.

J.D. Power Taps Technology Visionary as President and CEO

Dave Habiger, a seasoned technology sector visionary who has led several initial public offerings and served as CEO of multiple public companies, succeeds Finbarr O’Neill as the data and analytics firm’s new chief executive.

J.D. Power’s Finbarr O’Neill Joins APCO Holdings Board

Finbarr O’Neill, who is set to retire from J.D. Power this month, was weighing his options for retirement when the vehicle service contract administrator invited him to join its board of directors.

LMC, J.D. Power: Mixed Results Expected for February

Average incentive spending in February is poised to fall for the first time since 2013 due to lower spending by Domestic manufacturers on trucks and SUVs. The two firms also project a 400,000-unit decrease in the SAAR and a 3% decline in retail sales.