J.D. Power and Associates - Tagged Posts - F&I and Showroom

AutoNation: Coast to Coast Under One Name

As AutoNation preps for its national rebranding, Honda told dealers during the NADA convention what it thinks of the changes.

Study IDs Top Reasons Consumers Leave Without Buying

The top reason customers leave without buying, according to a survey conducted by CAR-Research XRM, is they may still be shopping. ‘Price’ and ‘Financial’ round out the Top 3 reasons consumers leave without buying.

J.D. Power, LMC: New-Vehicle Retail Sales Ahead of Expectations

The two firms reported this week that January sales are off to their strongest start in five years, and could total 812,600 units by month end. Including fleet sales, total sales could reach 1.028 million units.

J.D. Power: Satisfaction With Factory-Installed Navigation Systems Declines

Dissatisfied with current factory-installed navigation systems, owners of vehicles equipped with such systems tell J.D. Power and Associates that they want smartphone integration and better voice controls.

J.D. Power: New-Vehicle Shoppers Consider More Models, Worry Less About Reliability

J.D. Power and Associates 2013 Avoider Study, released this week, looks at why consumers avoid particular models when car shopping.

J.D. Power, LMC: Luxury Share in December Highest Since 2009

In their monthly sales forecast, J.D. Power and Associates and LMC Automotive predict that December will record a SAAR of 12.2 million units. The two firms also expect luxury share to reach its highest level since 2009.

J.D. Power: Dealership Experience Impacts Lender Selection

J.D. Power released its annual report card on the experience finance sources deliver to customers. It highlights the link between the dealership experience and the finance source’s ability to retain customers.

J.D. Power: Online Ratings, Social Networks Impact Dealer Selection

The research firm’s newest study shows that males are significantly more likely than females to consult ratings/review sites when selecting a dealer, whereas females are significantly more likely to consult social networking sites.

J.D. Power: Automakers Must Address Economy to Sell EVs

J.D. Power and Associates encourages automakers to address economic challenges, not just tout environmental advantages, to increase EV sales.

J.D. Power: 1 in 5 Car Buyers Use Tablets, Smartphones to Shop

J.D. Power and Associates reports that although the majority of automotive buyers still use personal computers to shop for new vehicles, tablets and smartphones are gaining traction as key shopping tools.