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Survey

Consumers Hungry for Used Leases, Survey Says

A survey conducted by Swapalease.com found that both dealers and car buyers are interested in used-vehicle leasing. Top used vehicles consumers would like to lease include the Cadillac Escalade, CTS, and the Jeep Cherokee, while dealers would like to offer used leases on the Buick Regal, Cadillac CTS and Chevrolet Cruze.

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Consumers Want an Online Car-Buying Experience From Dealers, CDK Global Survey Shows

A CDK Global survey found that a large percentage of car shoppers want dealer websites to offer more of the car-buying experience online. Information from the survey also found that the majority of respondents felt more comfortable starting the car-buying process on a dealer's website as opposed to a third-party site.

Consumers Prefer Compliant Dealerships, Survey Shows

A survey that targeted both consumers and car dealers found that the majority of consumer respondents favored dealerships that adhere to federal regulations. However, survey results also reveal that the majority of dealerships polled did not offer their employees comprehensive compliance training.

Shoppers Satisfied With Dealership Experience, Study Shows

Eight out of 10 shoppers are entering the dealership and leaving satisfied, according to the 2015 Channel Immersion and Perspectives study published by Foresight Research. And the remaining dissatisfied shoppers have suggestions for dealerships as to how to make the experience even better.

KBB: Ride Sharing Not an Imminent Threat to Dealerships

A new study from Kelley Blue Book concludes that the growing popularity of ride- and car-sharing services does not pose an imminent threat to dealerships.

FICO Survey: Millennials Prefer to Avoid the F&I Office

Results of a survey conducted by FICO revealed that Millennials still seek the freedom and the convenience of owning their own car. They just don't want to finance their next purchase through a dealership.

Vehicle Reliability a Growing a Concern for Car Buyers, J.D. Power Finds

The J.D.Power 2016 U.S. Auto Avoider Study examined the reasons consumers purchased, rejected and avoided models in the marketplace during 2015. According to the survey, vehicle reliability has become a top consideration.

FTC Plans to Study the Auto-Buying Experience

On Dec. 29, the Federal Trade Commission announced plans to conduct a qualitative survey of consumers who have purchased and financed an automobile from a dealer within the last six months. If issues are revealed, the agency said it may consider enforcement initiatives or rulemaking.

Certified Pre-Owned Sales Post Best Q3 Performance, Edmunds Reports

The number of consumers willing to pay a premium for the benefits of a certified pre-owned vehicle is growing, Edmunds reported this week. Between July and September, certified pre-owned vehicles accounted for 22% of used-car purchases at franchise dealerships -- the largest share of any third quarter.

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Consumers Would Buy Cars on Smartphones, Morpace Reports

In its monthly online survey of U.S. consumers, market research and consulting firm Morpace found that 17% of car shoppers would complete a car-buying transaction from start to finish on their smartphone.

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