Training - Tagged Posts - F&I and Showroom

F&I Tip of the Week: Your Title Is Manager

In this F&I Tip of the Week, John Tabar of UDS asks, what kind of manager are you?

Quantum5 Releases Gamification Training App Designed to Bridge the Gap between Traditional and Digital Retail Sales Skills

The app is designed to help sales and service people with skills like identifying the different social styles of buyers and help move them down the funnel toward a final sale, faster.

Circle of Development: Mindset

We are all going somewhere and using a mindset GPS will assure we get to the destination we are all looking for — increased customer satisfaction, income, and profits.

F&I Tip of the Week: From Green to Great

John Tabar of UDS explores the challenges of training sales people in this F&I Tip of the Week.

F&I Tip of the Week: Avoiding Down Time

What should you do, or say, to fill the time when recalculating payments to illustrate the customer's choices? Tune in to this F&I Tip of the Week with John Tabar of UDS to find out!

F&I Tip of the Week: Does Your Paycheck Need a Tune-up?

If your paycheck could use a tune-up, my suggestion is to go where you get your vehicle tuned up ... your service department. Tune in to this Tip of the Week with John Tabar from UDS.

F&I Saboteurs: Part II

In a previous tip, Dwayne Wiggins from the Automotive Training Academy discussed two F&I saboteurs that reside in the overall sales process. Idle time for the customer and rushing through the process to accommodate a false time expectation. Unfortunately, those are not the only ones that may be negatively impacting the customer experience. Here are 3 additional saboteurs to be on the lookout for.

F&I Tip of the Week: The 80/20 Rule

Have you heard of the 80/20 Rule? I bet you have, but you may be wondering what to do with the other 80% of your time. John Tabar from UDS offers some suggestions in this F&I Tip of the Week.

F&I Tip of the Week: Product Knowledge Vs. Understanding

Product knowledge does not always translate to product understanding by the customer, so don't assume they are already aware of the features and benefits your product offers. John Tabar from UDS here with this F&I Tip of the Week.

Circle of Development

The most frequent and damaging mistake that I encounter at dealerships is requiring people to learn in the wrong sequence. There is a better way to becoming a true professional — a simple four-step sequence of development that we can all follow.