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The Repair Is Covered

The editor opens up about his first service-contract claim, which resulted in a covered and repaired vehicle as well as a few lessons.

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Alpha Warranty Rolls Out Online Claims Submission Tool

The new online tool allows service departments to enter multiple claims and multiple jobs at once without having to call in the claim. Company officials said claims can be submitted through the portal in about two to three minutes.

CNA National Appoints New Senior Vice President of Customer Service

Trace Thaxton will be responsible for overseeing the company's claims, operations, and reinsurance departments. He previously served as the head of customer care and relations for AGIA Affinity's Scottsdale division.

Rising GAP Claims Reveal Troubling Trends

GAP rates are on the rise. Insiders say dealers should welcome the increases, adding that the performance of this core F&I product points to a severe slowdown in the next 24 months.

AUL Launches E-Claims for Dealers and Repair Facilities

AUL Corp. has launched an e-claims portal for dealers and repairs facilities that allows users to submit claims quickly and easily.

Maximus Auto Group Releases App, Expanded Online Service

Protection plan administrator Maximus Auto Group has released an app that allows its customers to view and manage their contracts, file a new claim, contact a rep and more. The company has also expanded its digital platform to include online claim filing.

F&I Admin Partners With dentGuy Network

F&I Administration Solutions LLC has announced a strategic partnership and systems integration with dentGuy Network’s “DASH” System, resulting in the full integration of dentGuy Network’s appearance claims processing solution with F&I Admin’s SCS Auto administration solution.

Louisiana Dealer Services Implements StoneEagle's VPay

VPay provides a fully automated claims payment solution that aims to prevent fraud, eliminate reconciliation efforts and increase customer loyalty.

SunPath Integrates StoneEagle Administration System

StoneEagle’s SEcureARCH system will streamline the process of rating, selling and the complete administration of vehicle service contracts and other F&I products for SunPath customers.

Family First Names Director of Client Relations and Claims

Family First Dealer Services names Eduardo Villadiego director of client relations and claims. He will lead the company’s client relations team.