SCOTTSDALE, Ariz.—CNA National (CNAN) announced the appointment of Trace Thaxton to senior vice president of the F&I product provider’s customer service center, effective May 8. According to officials, this is a key leadership role within in the company. 

Thaxton joins CNAN from AGIA Affinity, where he served as the head of customer care and relations for the Scottsdale division. He was responsible for all service center operations, including claims, customer service, policy issuance, document processing, underwriting, quality assurance, training, and continuous improvement. Prior to this, Thaxton held several positions of increasing responsibility in claims, finance and service center operations at Nationwide Insurance.  

“We are confident that Trace’s approach and accomplishments make him distinctly qualified to lead this critical area for CNA National,” said COO Johann D’Costa. “Our company is well known for delivering superior service to our agents, dealers and customers. Trace will play an important role in ensuring that we continue to set the bar for our industry.”

Thaxton will be responsible for overseeing the company’s claims, operations and reinsurance departments, with a focus on maintaining customer service excellence and operational effectiveness.

“I’ve defined my career by creating and sustaining supportive, productive and collaborative environments where service center staff members are positioned for success and enabled to thrive,” said Thaxton. “I’m looking forward to leveraging my experience to help unite CNA National’s culture with its future strategies.”

Thaxton holds a bachelor’s degree in business administration with a focus on finance from Marshall University, as well as the Chartered Property and Casualty Underwriter professional designation. He served the Air National Guard in a part-time capacity for the last 11 years and was on the board of directors for SAMMinistries, which provides shelter and care to the homeless.