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Proper Desking Prevents Payment Packing

Despite improved industry education and a slew of regulatory enforcement actions, packing payments remains a popular pursuit at dealerships around the nation. Here’s how to prevent this highly illegal practice before it starts.

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Brown & Brown Acquires UDS

Brown & Brown Inc. has acquired the assets of United Development Systems Inc., the F&I performance and compliance management provider founded by Randy Crisorio in 1982.

Save the Date: Industry Summit Heads to New Orleans

This year’s Industry Summit will be held Nov. 4–6 at the New Orleans Marriott, offering the nation’s premier advanced F&I training curriculum, new and returning tracks and events, and free admission for the first 100 dealers and general managers who sign up when registration opens this summer.

When Sales Is to Blame for Noncompliance: Part 3

Compliance guru has the processes and auditing outline you need to avoid issues that begin in sales and at the desk, starting with discriminatory pricing.

DOL Investigations and Employing Minors in Dealership Service Departments

A shortage of qualified lube techs is no reason to ignore the strict — and strictly enforced — Department of Labor rules governing the employment of your youngest workers.

4 Compliance Mistakes Every Dealer Makes Once

Expert lists four surprisingly common — but easily avoidable — errors and omissions dealer principals commit along the road to front-end compliance.

Lori Church Is a Swiss Army Knife for John Elway Dealerships

As director of corporate compliance for John Elway’s three Colorado stores, Lori Church’s rare combination of F&I acumen, a law degree, and unflappable confidence have helped her group achieve new levels of success.

Help! My Dealership Is Packing Payments

Top trainer comes to the rescue of an F&I manager who fears an antiquated, discredited, and deceptive sales tactic has taken root at his store.

Red Flags Alert

The editor believes recent regulatory activity should serve as a warning to dealers who haven’t dusted off their Red Flags compliance programs in the years since the rule took effect.

F&I Pacesetters: Hoehn Carlsbad Buick GMC Cadillac

To become an F&I manager at this Carlsbad, Calif.-based Buick-GMC-Cadillac store, candidates must complete an eight-week course addressing a number of topics related to ethics and compliance. The dealership is in the running for the magazine's F&I Dealer of the Year award.