Customer Reviews - Tagged Posts - F&I and Showroom

Word of Mouth Still Dominates

Word of mouth is still the leading source for new business, but a new study says review sites continue to gain ground.

J.D. Power, DealerRater Announce Alliance

The alliance will integrate DealerRater’s customer ratings and reviews of car dealerships with J.D. Power’s customer satisfaction insights via the firm’s customer experience management platform.

KBB Launches Price Advisor Tool

The kbb.com redesign includes a pricing range for each vehicle make and model, as well as dealership microsites. Officials say customers are more likely to pay at or above fair purchase price for a vehicle once they view the Kelley Blue Book fair price range.

Edmunds No. 4 Most Trusted Review Site, New Study Shows

A new study from Maritz Research shows that consumers trust larger, more established sites like TripAdvisor and Zagat. As for auto-related sites, Edmunds cracks the research firm's Top 5 list for most trusted review site.

NY Attorney General Cracks Down on Fake Reviews

Attorney General Eric T. Schneiderman announced an agreement with 19 companies to stop writing fake online reviews and to pay more than $350,000 in fines.

Yelp Takes On Law Firm Over Fake Reviews

Yelp filed another lawsuit against a company that allegedly posted fake reviews. This time, the complaint was filed against a law firm that successfully sued Yelp over its advertising practices.

DealerRater Integrates Reviews Into vAuto’s AutoVisor

DealerRater and vAuto partner to integrate more than one million dealer reviews into vAuto’s AutoVisor tool. Dealers can showcase three reviews in an AutoVisor report, including a direct link to the dealer’s review page on DealerRater.com.

Auto Retail Leads Other Industries in Customer Service, Study Finds

A study by Maritz Research CEBenchmarks revealed that the auto industry outperforms several other industries when it comes to providing a quality customer service experience.

DealerSocket Adds Rating Tool to MarketPlace Line

DealerSocket’s MarketPlace Social features customizable options and allows dealers to solicit ratings for social media rating sites such as Yelp, Google and DealerRater.

Dealers Providing Better Sales Experience, New Study Reveals

Car buyers are spending more time on dealerships, but dealers are providing a better experience. Technology demonstrations, according to J.D. Power and Associates’ new study, were the key.