People speak 30,000 times per day on social media about their auto purchase journey, according to a new study. The news calls for changes in the automotive purchasing model.
Through its various dealer participation plans, CNA returned more than $30 million to dealers last year. Since its founding, the company has returned more than $261 million to dealers.
The Pennsylvania owner of Auto Exchange USA is being charged with fraud, theft and impersonating a Notary. Authorities said he pocketed down payments and didn’t pay off existing loans for customers after agreeing to do so.
Technology can only take the customer experience so far, Mercedes-Benz’s chief executive reminded attendees of the NADA Convention & Expo. He then revealed how a simple survey helped drive positive change for the German automaker.
During J.D. Power and Associates’ International Automotive Roundtable last week, hints were dropped at what the manufacturer-to-dealer relationship could look like this year.
Equifax announced three new additions to its Automotive Services division, part of the firm’s effort to accelerate the development and distribution of new products and services to the automotive industry.
David Westcott is stepping into the 2013 NADA chairman role at an exciting and promising time for the industry.
DealerTrack rolled out two mobile tools at the industry’s annual get-together, showcasing a mobile F&I menu for the iPad and a new mobile DMS reporting tool.
As AutoNation preps for its national rebranding, Honda told dealers during the NADA convention what it thinks of the changes.
The FTC's settlement bans two sellers of alleged fraudulent auto loan modifications from marketing debt relief services.
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