A recent study conducted by Crowdtap found that 80% of car buyers were more likely to turn to their social network for car-buying advice than a salesperson.
CFPB Director Richard Cordray fielded questions about dealer compliance programs and a recent study calling out the bureau’s methods for determining discrimination during a semi-annual report to Congress earlier this month.
Bluetooth connectivity and voice recognition issues are the most frequently reported problems after three years of ownership, according to J.D. Power's 2015 U.S. Vehicle Dependability Study.
A coalition of five trade groups representing the nation’s largest auto finance sources urged the CFPB to review and respond publicly to a study that questions its methodology for measuring disparities in dealer reserve.
A new study from Kelley Blue Book found that 58% of men are confident in the car-buying arena, versus 38% of women. As a result, women take longer to make a purchase decision.
When a potential customer calls a dealership, that call goes unanswered one out of six times, according to data from mobile advertising technology company Marchex Inc.
Automakers are responding to consumer demand for third-row seating, but in doing so are compromising quality and cargo space, according to a recent study by J.D. Power.
Sixty-six percent of dealers who were surveyed indicated that they are willing to pay as much as an additional 0.50 to 0.60 basis points on their loan terms to receive good service from their lenders.
According to a report commissioned by the NADA, the average dealership incurred $182,754 in costs to comply with federal mandates in 2012.
According to a report from Haig Partners, more dealers are focused on their used-vehicle business because profits are sometimes stronger than new-vehicle sales.
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