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The Days of Making the Customer Wait Are Over

The F&I process provides us an opportunity to add value or aggravation to the customer’s purchase experience – choose value!

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InteractiveTel Changes Name to TotalCX

Company rebrands to emphasize focus on improving customer experience in automotive industry.

Channeling Your Energy

In this video, Trent White with Assurant's Automotive Training Academy, explains how to turn those butterflies in your stomach into sales.

Bring Your Products to Life

In this video, Joe Porter from the Automotive Training Academy by Assurant gives you the formula to make customers rethink turning down your products.

F&I Tip of the Week: Don't Let the Lender Decide

How do you handle a lender that gives conditional approval for a loan? Find out in this F&I Tip of the Week with John Tabar.

Eliminating Threshold Anxiety

In this video, Dwayne Wiggins with the Automotive Training Academy discusses the threshold from sales to F&I and how to ease the transition to limit customer anxiety.

F&I Tip of the Week: Choose to Change

Change can be uncomfortable. Learn how to overcome that challenge in this F&I Tip of the Week with John Tabar.

F&I Tip of the Week: What Did You Learn Today?

What can you do to learn something new every day? Find out in this Tip of the Week with Brown & Brown Dealer Services' John Tabar.

F&I Tip of the Week: You Can't Recover From a Lack of Trust

What is the #1 reason people decide not to enroll in any products? Join John Tabar in this F&I Tip of the Week, to find out!

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F&I Tip of the Week: Getting Comfortable with Video

How comfortable are you with video? Build upon this skill with John Tabar in this F&I Tip of the Week.

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