OVERLAND PARK, Kan.―NCM Associates has added new education programs for automotive dealers and their managers, including one geared for general managers.
The General Management Executive Program consists of a series of two-and-half-day sessions conducted over 11 months, beginning in August. Enrollment is limited to 25 students and all classes meet at the NCM Institute training headquarters in Overland Park.
The 20 Group services provider’s general management program is geared towards building a solid executive leadership foundation through the structured transfer of critical knowledge and skills by NCM’s industry veteran faculty. Garry House, director of the NCM Institute’s Center for Automotive Retail Excellence, described the curriculum focus as comprehensive, intensive and designed to give the students the knowledge and skills necessary to successfully manage a dealership. House stressed the importance of having a faculty comprised of industry experts and veteran automotive retail executives.
“Our instructors are experienced retail managers who, in addition to their positions on the NCM Institute faculty, are actively working in dealerships with their clients and bring deep, real-world retail automotive management experience to the classroom,” he explained.
In addition to the year-long General Management Executive Program, NCM is also taking its used vehicle and service management training on the road in two new sessions titled, “How to Make the Phone Ring and the Door Swing in Your Used Vehicle Department” and “How to Drive More Customer-Paid Gross from Your Service Department.”
Delivered in Atlanta, Philadelphia, Dallas and Los Angeles through the summer and fall of 2011, the programs are comprised of content from the NCM Institute’s more comprehensive “Principles of Used Vehicle and Service Management” courses.
The classes will be held in back-to-back, one-and-half-day sessions in each city. For information, visit www.ncm20.com.