LOMBARD, Ill. — SwervePayLLC’s SwervePay Auto is a cloud-based solution that enables auto dealers to leverage their payment data to more effectively deliver "concierge service" to their customers. The solution also reduces operating costs, increases revenue opportunities and better secures the payment transaction process, according to the company.
With the SwervePay Auto system, each initial transaction automatically creates a customer profile. This profile contains all pertinent customer data in a tokenized, Payment Card Industry (PCI)-certified format. This is done to all future interactions with the customer.
If a service technician discovers that the vehicle requires additional repairs during the service process, the service advisor can use SwervePay Auto to instantly communicate with the customer using the customer profile. The SwervePay system automatically sends a text or e-mail message to the customer with a quote for the additional work and a request for authorization to complete the work. The customer can simply reply to the message, eliminating costly "phone tag" delays, securing additional business for the dealer and moving vehicle through the repair bay more efficiently.
"The transaction process has been overlooked as a tremendous opportunity to address real-world business challenges for auto dealers," said Brad Bialas, CEO of SwervePay. "Dealers are using our cloud-based solution to move more cars through the service process in less time, increase parts sales, decrease overtime costs, repurpose cashier personnel, build better customer relationships and increase the long-term profitability of their service departments."
Once the repair is finalized, the service advisor can communicate the final amount of the repair order to the customer, who can instantly authorize payment via the payment data securely stored within the customer profile. SwervePay enables auto dealers to keep credit card information in a usable but not viewable status to maintain PCI compliance and avoid potential fines.
The vehicle pick-up process is also streamlined with SwervePay Auto. Rather than having to check in with the service advisor then wait in line to check out with a cashier, the customer can simply pick up the keys and get on with their day.