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3 Ways to Improve Your F&I Language Skills

Learn how committing to simple, effective, jargon-free communication reduces customer confusion and helps F&I professionals sell more products.

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F&I Doesn’t Have to End at Delivery

F&I pro has a word of advice for colleagues who are ready to connect with customers in a meaningful way — and help ensure they’ll return for their next vehicle.

Sell More F&I By Moving Your Target

To improve your per-copy average and develop selling skills that will last the length of your F&I career, quit making excuses and start allowing customers to express the needs your products were designed to meet.

Why the Why of F&I Matters: Part 2

Top trainer returns from a dealership tour on which he asked finance managers from across America why they chose F&I and the personal benefits they derive from their work.

Spireon Wins Second Customer Service Award

Spireon has earned Organization of the Year honors in Business Intelligence Group’s 2019 Customer Service Awards, winning its second award for customer service this year and fifth overall.

The ’90s Called. They Want Their Presentations Back.

Are you still rolling out the old NASCAR close? F&I insider says F&I offices need to get with the times and ditch those ‘Buy it now or bad things will happen’ pitches.

EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

5 Habits of Highly Successful Sales Professionals

Sales trainer reviews the five fundamentals that separate mediocre salespeople from the true professionals.

Auto/Mate Employees Tout 1,000-Plus Years of Combined Dealership Experience

Auto/Mate Dealership Systems today announced that after its latest round of hiring, its employees have surpassed 1,000 years of combined experience working in car dealerships.

Cox Automotive: Service Contracts, Warranties Drive Service Retention

A new study from Cox Automotive found that warranties and service contracts are keys to service retention. To realize that benefit, the study recommends that dealers allow car buyers to research service contracts before they step into their stores.