MCLEAN, Va. — NADA-ATD Academy will conduct a weeklong advanced service seminar focused on strategies, processes and best practices designed to maximize productivity and profitability of dealership service departments.
Led by Instructor Robert Atwood, this interactive seminar will be held Monday, April 21, through Friday, April 25, at the headquarters of the National Automobile Dealers Association (NADA) in McLean, Va. Atwood, an industry trainer and expert on fixed operations, will address a wide range of hot-button topics and challenges facing dealership service departments. They include:
- Problem identification (repair order analysis, telephone service sales with mystery calls conducted, and non-dealer pricing strategy);
- Current situation assessment (departmental analysis, profit-centering and expense analysis and service analysis);
- Personnel techniques (proficiency assessment and staffing requirements, customer handling and write-up procedures, and repair order and warranty management);
- Production techniques (conventional, work groups and teams);
- Legal requirements (lemon law, mechanic/garageperson’s lien and bailment, OFAC/GLB and more);
- Shop scheduling and loading (appointment and scheduling procedures, hours-available calculations, and comebacks);
- Idea session and SWOT analysis (participant-provided ideas for contributing to greater profits/savings and an in-depth homework assignment using skills acquired during the week);
- Managing by objective (leadership techniques, practical job aids and tools, and service manager’s quick-check).
To register for the seminar, go to NADA Service Seminar call (703) 821.7216.