Westlake Financial Adds ACI UP Bill Payment Solutions
ACI Up Bill Payment Solutions will allow Westlake customers to pay their loans with a debit card or ACH, which can accept payments online, through a mobile device, or via phone or text.
NAPLES, Fla.— ACI Worldwide, a global provider of electronic payment and banking solutions, has announced that Westlake Financial Services has selected ACI UP Bill Payment Solutions to facilitate customer loan payments.
With ACI’s omni-channel bill payment approach, Westlake customers will be able to easily pay loans with a debit card or ACH (Automated Clearing House) — accepting payments through online, mobile, phone and text — resulting in improved efficiencies and significant cost savings, officials said.
“Before ACI, it would have taken us years to realize the efficiency gains that UP Bill Payment Solutions provide; as such, making the switch to ACI was an easy decision,” said John Mason, vice president of operations, Westlake Financial Services. “This cost savings, combined with ACI’s compliance and money transmitter licenses, set them apart from the other options in the marketplace.”
With more than $2 billion in total managed assets and 270,000 customer accounts across all 50 states, Westlake Financial Services is a rapidly growing full spectrum finance company. With ACI, Westlake expects to save 20% on its debit card payment processing expenses, which over time is projected to contribute $5 million in savings. UP Bill Payment Solutions deliver industry-leading consumer engagement, cost control and compliance, as well as improvements in efficiency, an area of focus for Westlake’s executive team.
“Massive regulatory changes, shifts in consumer spending and industry cost structures have created complexity in auto finance payment processing,” said Scott Fitzgerald, vice president and product line manager, ACI Worldwide. “We’re pleased to bring ACI’s 40 years of payments experience to enable successful auto finance companies like Westlake to profit from these changes.”
More F&I

Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
Timing the Market Can Hurt Long-Term Program Performance
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →
Your Office Is Talking
What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.
Read More →
F&I Training Fundamentals
How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.
Read More →
Not Just Any Tire Will Do
More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.
Read More →