SALT LAKE CITY, Utah — Alpha Warranty Service Inc. (AWS) announced the release of Alpha Claims Tracker, a tool that allows customers, dealers, and agents to easily track their claims in real time.
By using the Alpha Claims Tracker, users can view which step of the process a claim is in, similar to how someone can track shipments online. The tool provides a detailed description of what is happening during that step so users are fully aware of what is being done to complete repairs on their vehicle.
“Our goal is to always find ways to improve the customer experience, especially when filing a claim. The claims process in this industry can be an overwhelming and stressful process for a customer. We’ve worked for years though to eliminate that frustration and the Alpha Claims Tracker takes the customer experience to a whole new level,” says Jeremy Lindsey, COO at Alpha Warranty Services.
“Being able to know the current status of your claim, who is responsible to move the claim forward, and what’s left in the claims process really minimizes the unknown when filing a claim. And the great thing is that our customers will have all this information at their fingertips without the need to pick up the phone.”
The tool offers a mobile-friendly user portal, along with the option to receive status updates by email and text message. It also provides a complete history of the claim and information on who is performing the next step to help reduce confusion.
If the user has any questions throughout the process, he or she can live chat with a customer service representative to have them answered, the company added.