FRANKLIN, Tenn. – Nissan North America Inc. (NNA) selected Carfax as the exclusive vehicle history provider for its Nissan and Infiniti certified pre-owned programs. As of May 1, Carfax vehicle history reports are a requirement for the Nissan and Infiniti certification process.
“Nissan and Infiniti brands set all-time sales records in certified pre-owned sales this past fiscal year, delivering more than 110,000 units. We expect further growth with our program enhancements,” said Marty Gleason, senior manager of certified pre-owned. “The Nissan and Infiniti certified pre-owned programs drive higher customer loyalty for future vehicle purchases as well as stronger service retention.”
The certified pre-owned programs offer a factory-backed, 100,000-mile limited warranty. The certification process requires that vehicle have less than 60,000 miles on the odometer, and pass an inspection process that includes a clean title and Carfax vehicle history report. Nissan and Infiniti certified vehicles also qualify for the Carfax Buyback Guarantee.
“The overwhelming majority of customers coming to our stores ask for a Carfax report,” said Jeffrey Cappo, owner of Victory Auto Group. “We are diligent about running Carfax reports at acquisition and making sure every customer gets one at retail. Having Carfax provide vehicle history for the Nissan Certified Pre-Owned program makes a lot of sense to me.”
Consumers get a free Carfax Vehicle History Report with every Certified Nissan and Infiniti vehicle sold at Certified Nissan and Infiniti dealerships. Thirty-four manufacturers choose Carfax to build confidence in their Certified Pre-Owned programs.
In a previous tip, Dwayne Wiggins from the Automotive Training Academy discussed two F&I saboteurs that reside in the overall sales process. Idle time for the customer and rushing through the process to accommodate a false time expectation. Unfortunately, those are not the only ones that may be negatively impacting the customer experience. Here are 3 additional saboteurs to be on the lookout for.