Assurant/VAS Partnership Promises Improved Roadside Assistance
Assurant has teamed with Vehicle Administrative Services to bolster its Assurant Resource Automotive division’s roadside assistance offering with enhanced customer service and reporting.
NEW YORK — Assurant Inc.’s Assurant Resource Automotive business has partnered with Vehicle Administrative Services, a company that provides business-to-business wholesale roadside assistance and ancillary products to the auto and RV industries, the companies announced.
Executives said the new partnership will provide owners of Assurant Resource Automotive protection plans with access to over 3,000 customer service representatives. These representatives, located at five U.S. based call centers, will use GPS to locate drivers in need and send text messages to alert the driver of dispatch updates.
“The change will provide Assurant Resource Automotive and its dealers with transparent reporting, better claims data, and increased customer loyalty, with an enhanced consumer roadside assistance experience,” said Ash Bauer, senior vice president at Assurant Resource Automotive.
This migration impacts all roadside business, with the exception of the standalone motor club, which will be transitioned into VAS in the near future; customers will not be required to make any changes, according to the announcement.
“We’re truly grateful that Assurant selected VAS as a partner,” said Bill Breindel, president and CEO at VAS. “We look forward to meeting their expectations through unmatched service, technology, and expertise.”
Read: Assurant Expands Dealership Career Development Program
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