FI showroom red and grey logo
MenuMENU
SearchSEARCH

Slow Down to Speed Up

We’ve all heard scary stories of identity theft and the stolen cars resulting from it. We need to slow down to speed up and use all the tools in our arsenal to prevent identity theft.

by Lori Church
June 1, 2020
Slow Down to Speed Up

We’ve all heard scary stories of identity theft and the stolen cars resulting from it. We need to slow down to speed up and use all the tools in our arsenal to prevent identity theft.

Image by DUCKYCARDS via GettyImages.com

3 min to read


I was so proud when I got my first driver’s license. My dad taught me on the back roads of our small town using an old stick shift Chevy. I think we both needed chiropractic attention after the first few times I used the clutch, but he lessened the tension in the cab by alternating between laughing and bracing himself against the dash.

Don’t be in such a hurry to get the customer into the office to try to sell them a bunch of products that you skip right past some indicators of potential fraud.

Ad Loading...

Driver’s licenses not only are sources of pride for young kids learning to drive, but they also contain great information. We’ve all heard scary stories of identity theft and the stolen cars resulting from it. The bad guys are getting better and better, which means the good guys have to get better and better, too. We need to slow down to speed up and use all the tools in our arsenal to prevent identity theft, and that includes paying special attention to the driver’s license.

Name and Picture

Remember the movie “The Blind Side” about Michael Oher? He wanted a license because it showed his name. First and foremost, look at the name on the license. Does it match what the customer provided? Check to see if a middle name or middle initial is used. Look to see if a suffix is used such as “Jr.” Don’t be so focused on checking that a copy is in the deal that you miss details. Slow down when you get the deal jacket long enough to see that you have a copy of the license included, and take your time to look at it and compare the picture to the person who presented it.

Signature

Look at the signature on the license. Make sure it looks like an actual signature and not like cursive font. Compare it to another document the customer signed. Do the signatures look alike? Examine the capital letters to see if they’re made the same. Look at the upstrokes and downstrokes. If a lowercase “p” is in the name, how far below the line does it dip? If a lowercase “d” is used, how tall does the vertical line stretch? Look how letters are dotted or crossed. For instance, does the “t” have a long crossbar or a short one? Does it angle upwards or downwards? If there is a lowercase “i”, look at the dot. Is the dot visible, made with a circle or another symbol, and where is it placed? Is the dot directly over the letter or is it somewhere else?  Also look at how the signature ends. Is there a curlicue, a straight line going to the right, a flourish up or down? All of these can help you spot identity theft.

Ad Loading...

Address

Look carefully at the customer’s address on the license. Does it match what the credit app shows? Does it match what the credit bureau shows? Take a look at the issue date and compare it to the length of time listed on the credit application. I recently spotted a fake ID because the license showed it was issued two years and 11 months ago while the credit application showed the time as two years and three months. That simple examination prevented identity theft.

There are many companies out there that have products to help verify a customer’s identity. Sometimes we get too focused on working the system that we forget what it’s designed to do. Slow down to speed up. Don’t be in such a hurry to get the customer into the office to try to sell them a bunch of products that you skip right past some indicators of potential fraud.

Read: Tidy Bench, Tidy Mind

Originally posted on Auto Dealer Today

Subscribe to Our Newsletter

More F&I

Photo of a keyring with mltiple keys, including a car key fob, on a white surface
F&IJuly 15, 2026

Integrating Nontraditional F&I Products

The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.

Read More →
Photo of businessman's hands holding eyeglasses at a desk
F&Iby Rick McCormickJuly 7, 2026

Trust Is Personal

Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.

Read More →
Photo of executive in a sports coat and glasses
Industryby StaffJuly 2, 2026

Amplify 2026 Billed as Turning Innovation Into Results

Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.

Read More →
Ad Loading...
Woman standing on stage smiling.
F&Iby Lauren LawrenceJuly 1, 2026

Own Your Outcome: F&I in the Digital Customer Journey

Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.

Read More →
$100 bill and magnifying glass on top of paper that says insurance policy terms and conditions.
F&Iby Lauren LawrenceJune 29, 2026

Tariffs Could Raise Insurance Premiums

As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.

Read More →
Red toy car sitting on top of coins.
Auto Financeby Lauren LawrenceJune 24, 2026

Smaller Loans, Longer Terms

The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.

Read More →
Ad Loading...
Under the hood of a Toyota Prius EV Hybrid car.
F&Iby StaffJune 15, 2026

New Lifetime Battery F&I Product Meant to Drive Dealer Traffic

EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.

Read More →
Several illustrations of question marks on a surface
F&IJune 10, 2026

The Psychology Behind Menus That Increase Add-On Sales

There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.

Read More →
Man holding magnifying glass over sales volume paper.
F&IMay 29, 2026

Why Your F&I PVR Is Misleading You

Here’s a handy checklist of the numbers to track in 2026 instead.

Read More →
Ad Loading...
Photo of woman typing on a laptop as she sits on a couch
F&Iby Hannah MitchellMay 29, 2026

Auto Consumer Anxiety Presents Opportunity

A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.

Read More →