FI showroom red and grey logo
MenuMENU
SearchSEARCH

Truncation Redux

The magazine’s legal columnist cites two recent cases to provide dealer guidance on the FCRA’s ‘truncation’ requirement.

by Michael Benoit
April 1, 2010
4 min to read


About two years ago, I used this page to talk about an often-overlooked amendment to the Fair Credit Reporting Act (FCRA) that has the potential to devastate businesses such as yours. This amendment requires merchants using machines to print credit-card transaction receipts to truncate — or shorten — the cardholder’s account number on the receipt. Today, the law allows for only the last five digits of the cardholder’s account to be printed. It also prohibits expiration dates from appearing on receipts. The two requirements are referred to as “truncation.”

As I predicted two years ago, plaintiffs’ lawyers have created a veritable cottage industry devoted to suing businesses that are often oblivious to the federal requirement. The penalties are egregious, with statutory damages of $1,000 per “un-truncated” receipt, plus attorneys’ fees and possible punitive damages. Just think about how many credit card transactions you complete in one day (and how much we attorneys cost) and the math gets pretty ugly pretty quickly.

Ad Loading...

We’re all pretty clear that the requirement applies to machine-printed credit card receipts. But our ever-vigilant plaintiffs’ bar is pushing the limits. In two rulings last September, one court concluded the truncation requirement doesn’t apply to company credit cards, and the other determined it does apply in Internet transactions.

Business Cards: Not Covered

Last September, John Pezl sued Amore Mio Inc. for violating the FCRA truncation requirement on the grounds that Amore Mio printed more than the last five digits of his credit card number on his receipt. Pezl moved for class certification and for summary judgment, and Amore Mio cross-claimed for summary judgment.

Pezl lost the class certification claim because he truthfully testified he had used his company credit card and that the transaction in question was for business purposes. The U.S. District Court for the Northern District of Illinois denied his class certification motion, stating in its ruling that the FCRA provides a private right of action for “consumers,” not “business entities.”

Pezl argued that he was suing under the Fair and Accurate Credit Transactions Act — the act that amended the FCRA and added the truncation requirement — not the FCRA. He charged that the FACTA expressly applies to all receipts printed for any cardholder.

Ad Loading...

The court rejected his argument, holding that the FACTA does not establish a private cause of action for anyone and that the right to sue for a violation of the FACTA resides in the FCRA. The court found that the credit card agreement clearly stated that the credit card was established for the company and that Pezl was a business cardmember authorized to use the card for business purposes only. Accordingly, the court granted Amore Mio’s motion for summary judgment on the grounds that the FCRA does not provide a private right of action to business entities.

Internet Transactions: Covered

In another case heard last September, Mary Romano sued Active Network Inc. for violating the truncation requirement because it gave her an online receipt that displayed more than the last five digits of her credit card number and the expiration date. Active Network moved to dismiss, arguing that the truncation requirement does not extend to Internet transactions.

The U.S. District Court for the Northern District of Illinois denied Active Network’s motion, holding that the language of the truncation requirement (i.e., the use of the word “print”) means publishing information, not just imprinting ink on a piece of paper. Noting that the purpose of the FACTA is to protect the security of credit or debit card information during transactions, the court felt it would be thwarted if the FACTA only protected in-person transactions.

Dealers: Covered    

Ad Loading...

The decisions in these cases can be applied to any business that accepts credit cards, so check your credit card receipt printers and your Website receipt process to make sure the receipts you give to consumers do not show — neither physically nor electronically — more than the last five digits of their credit card and the expiration date.

Michael Benoit is a partner in the Washington, D.C., office of Hudson Cook LLP. He is a frequent speaker and writer on a variety of consumer credit topics. Michael can be reached at michael.benoit@bobit.com. Nothing in this article is intended to be legal advice and should not be taken as such. All legal questions should be addressed to competent counsel.

Subscribe to Our Newsletter

More F&I

Assurant, Sell Value Build Trust, F&I Series, Expert Trainer Trent White
F&ISeptember 2, 2026

Sell Value, Build Trust

In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.

Read More →
2026 StoneEagle summary
F&Iby Hannah MitchellAugust 31, 2026

F&I Sales Give Dealers First-Half Lift

Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.

Read More →
man with white hair and glasses delivering a speech standing next to a podium
F&Iby Lauren LawrenceAugust 31, 2026

Targeted Training Drives Results

Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.

Read More →
Ad Loading...
Man's hand holding pen over a paper document
F&Iby Justin B. GasmanAugust 20, 2026

Double the Change, Double the Chance

When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.

Read More →
Laptop computer, tablet, calculator and notebook on a desk
F&Iby John TabarAugust 20, 2026

Just Do It

F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.

Read More →
stacks of coins, a calculator, paperwork, and a pair of glasses in the background, text Lender Experience Drives Dealer Decisions, F&I and Showroom
Auto Financeby Lauren LawrenceAugust 12, 2026

Dealer Lender Preferences Revealed

When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.

Read More →
Ad Loading...
Leading with Purpose thumbnail. Trent white pictured in front of titled graphic.
F&IAugust 5, 2026

Leading with Purpose

In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.

Read More →
Photo of a keyring with mltiple keys, including a car key fob, on a white surface
F&IJuly 15, 2026

Integrating Nontraditional F&I Products

The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.

Read More →
Photo of businessman's hands holding eyeglasses at a desk
F&Iby Rick McCormickJuly 7, 2026

Trust Is Personal

Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.

Read More →
Ad Loading...
Photo of executive in a sports coat and glasses
Industryby StaffJuly 2, 2026

Amplify 2026 Billed as Turning Innovation Into Results

Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.

Read More →