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F&I

ArticlesJune 9, 2017

Your Customer Experience Sucks!

Focusing on CSI scores leads to missed opportunities to attract new customers and guarantee their loyalty.

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ArticlesCover Storyby Gregory ArroyoJune 9, 2017

The Digital Evangelist

Cox Automotive’s Mark O’Neil talks to the editor about MakeMyDeal’s future, digital retailing, and the fate of the F&I office.

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ArticlesJune 9, 2017

When Did ‘Cash’ Become a Four-Letter Word?

F&I trainer shares five proven methods for turning cash customers into F&I product buyers.

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NewsJune 8, 2017

NADA Launches New Digital Collection of Archives

As part of its 100th anniversary, the National Automobile Dealers Association has partnered with the Hagley Museum and Library, a Smithsonian affiliate, to create a digital collection of historic publications, press releases, photographs, video and other collateral.

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NewsJune 8, 2017

American Auto Shield, KISS Concepts Unveil Customizable VSC Program

A month after joining forces with American Auto Shield, KISS Concepts' Rod Heasley announced the launch of a new vehicle service contract program that allows buyers to build their own unique plan.

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NewsJune 8, 2017

RoadVantage Voted No. 1 F&I Provider by Dealers Nationwide

RoadVantage won the first-place Diamond award in the F&I Product category in the 2017 Dealers’ Choice Awards.

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NewsJune 8, 2017

F&I Think Tank Heads to Dallas With Arroyo at the Helm

F&I and Showroom’s Gregory Arroyo will chair the 20 Group-like event, which will close out Industry Summit 2017 on Sept. 14. This year’s theme: ‘Making F&I Great Again.’

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NewsJune 8, 2017

AAA Spills the Truth on Oil Changes

The motor club found that synthetic oil performs nearly 50% better than conventional oil in tests. AAA also found, however, that most U.S. drivers are either unsure or do not believe the more expensive synthetic oil is better for a vehicle’s engine.

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NewsJune 8, 2017

Galpin Becomes Exclusive Kia Outlet for California’s San Fernando Valley

The dealership officially opened its doors in October 2016. It’s currently housed in a temporary facility while its permanent showroom is being built.

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NewsJune 7, 2017

Dominion Integrates Autobase CRM With DealActivator Equity Mining

The integration was designed to provide auto dealers with real-time updates seamlessly in both Autobase’s CRM and DealActivator’s award-winning equity mining tool.

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