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Articles

Curb The Confusion

Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.

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NewsNovember 27, 2013

F&I Express Adds Universal’ Zero Plan to eContracting Platform

Universal Lenders' Zero Plan joins more than 50 F&I product and service providers currently on the F&I Express network.

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NewsNovember 26, 2013

Car Buyers Return in November After ‘Wacky’ October

November returned to normal after the partial government shutdown in October. CNW Research believes the purchase delays the shutdown caused could prime the market for a solid 2014.

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NewsNovember 26, 2013

Maritz: Car Shopping a Lonely Journey, Dealers Missing Opportunities

Maritz Research’s latest study reveals that 75 percent of customers who are in the market for a new car never hear from dealers.

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NewsNovember 26, 2013

J.D. Power: Lender Service Determines Customer Satisfaction With Financing

Lenders that provide excellence in the servicing and onboarding experiences from the beginning of the loan or lease process set the stage for customer satisfaction throughout the financing duration, according to the J.D. Power 2013 U.S. Consumer Financing Satisfaction Study.

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NewsNovember 26, 2013

Chrysler IPO Postponed Until 2014, Forbes Reports

According to Forbes, Fiat announced it will not launch its initial public offering of Chrysler until 2014.

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NewsNovember 26, 2013

Dorschel Group’s Michele Myers Aces AFIP Exam

The Association of Finance and Insurance Professionals announced that Michele Myers, vice president of financial services for the Dorschel Group, posted a perfect score on its rigorous 200-question Senior Certification Exam.

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NewsNovember 26, 2013

Manheim Hires New Product Development Executive

Manheim has selected Bonnie Hensler as vice president of product development. The role was previously held by Joe George, who became senior vice president and chief strategy officer for Manheim and the AutoTrader Group earlier this month.

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NewsNovember 26, 2013

NAC, FFDS Complete Merger

National Auto Care (NAC) Corp. has completed its merger with Family First Dealer Services LLC, marking the second acquisition in the F&I industry by the Miami-based Trivest Partners, a private investment firm.

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NewsNovember 21, 2013

NAF Association Launches Compliance Certification Program

In response to the CFPB’s activities this year, the trade group has launched a new certification program for auto finance sources. The program was developed by Hudson Cook LLP.

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NewsNovember 21, 2013

Calif. New-Vehicle Registrations Rise 13.8 Percent in Q3

New-vehicle registrations were up 13.8 percent in the third quarter vs. one year ago, the largest increase this year, according to the CNCDA.

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