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Articles

Curb The Confusion

Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.

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NewsMarch 19, 2013

February Manufacturer, Dealer Spiffs Climb

Manufacturers offered an average of $4,162 in incentives per vehicle in February, while the average MSRP of vehicles sold this month rose 3.7 percent vs. last year.

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NewsMarch 14, 2013

Google Allows Car Shoppers to Take Virtual Dealership Tours

Google Business Photos is allowing the site’s millions of online visitors to take a virtual tour of individual dealerships. Similar to Google’s Street View technology, the tour allows potential car shoppers to browse inside the dealership.

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NewsMarch 14, 2013

Automotive Ads Capture Most Views on YouTube in February

Chevrolet, Jeep and Ram made YouTube’s Top 10 list of most viewed ads in February. Ram took the No. 3 spot with 14 million views of its “Farmer” commercial.

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NewsMarch 14, 2013

Dealership Service Departments Improve Customer Satisfaction, Reports J.D. Power

Dealership service departments are driving up customer satisfaction. The reason, according to J.D. Power and Associates’ annual Customer Service Index study, is repair work is down and maintenance visits are up.

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NewsMarch 14, 2013

Cordray Nomination Hearing Held

Senate Banking Committee Chairman Tim Johnson advocated for Consumer Financial Protection Bureau Director Richard Cordray to retain his position at a hearing March 12. A vote on the nomination will be held at a later date.

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NewsMarch 12, 2013

Portfolio Group Names Brent Griggs President

Former Lyndon Property Insurance Company CEO brings extensive industry experience to his new role at the automotive financial services provider.

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NewsMarch 12, 2013

Study on Social Media ID’s New Auto Purchasing Model

People speak 30,000 times per day on social media about their auto purchase journey, according to a new study. The news calls for changes in the automotive purchasing model.

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NewsMarch 12, 2013

Rick Kurtz to Lead All Sales and Distribution for Protective

Protective promotes Rick Kurtz to senior vice president of distribution and Tim Blochowiak to vice president of dealer sales.

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NewsMarch 12, 2013

TrueCar Takes Home Bronze Stevie Award

TrueCar wins the award in the "Business Intelligence Solution, New Version” category.

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NewsMarch 12, 2013

CNA National Fills New VP Position

Todd Sands, who joined CNA National Warranty Corporation in 2001, will serve as the company's vice president of product administration and sales.

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