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Curb The Confusion
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
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SEARCHMENUSEARCHTalk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
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Toyota Motor Corp. will pay a record $17.35 million in civil penalties for not reporting floor mat pedal defects in a timely manner, the NHTSA announced today.
Read More →The Impact Group announced that the Fusion F&I menu application and the Toyota Financial Services’ FS Presentation are now certified in the Reynolds Certified Interface (RCI) Program.
Read More →The firm’s new study shows that service customers are far more likely to use mobile apps than QR codes, but only 10 percent of auto service customers are currently using a mobile app offered by their dealer/service provider.
Read More →RedBumper’s new SmartPrice tool will automatically adjust retail prices by analyzing market supply and demand in real time.
Read More →The comprehensive report, produced in partnership with Northwood University, analyzes data on employee compensation, benefits, retention and turnover.
Read More →Rick Gibbs was named CEO of Dealer.com, while company founder Mark Bonfigli steps away from his day-to-day responsibilities as CEO.
Read More →J.D. Power released its annual report card on the experience finance sources deliver to customers. It highlights the link between the dealership experience and the finance source’s ability to retain customers.
Read More →A good meet and greet in the showroom should seamlessly transition into an F&I manager’s discovery process. But before you ask your next customer how many miles he or she averages per year, check out John Vecchioni’s F&I Tip of the Week.
Read More →In its monthly report, ADESA Analytical Services found that wholesale used-car prices are declining once again after an uptick following Hurricane Sandy. The decline originally began this past spring.
Read More →The Consumer Financial Protection Bureau proposed a new policy that will exempt finance sources from federal disclosure rules if they agree to conduct real-world trials of new consumer disclosures.
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