July 2011

Dealer Eliminates BDC, Creates Hybrid Department

Eliminating the business development center could be the death knell for any dealership in today’s Internet age, but not for Honda of Tenafly. In fact, it’s had the opposite effect.

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In This Issue

Article

More Questions than Answers as CFPB Gets Set to Go Live

Salespeople should lead customers on a guided tour of the service and parts department while the F&I manager prepares their paperwork.

Article

The Tour That Drives VSC and PPM Sales

Article

A New Lease on Profits

Article

Alphera Wants to Make Auto Loans as a Captive

Article

First Quarter Delivers Optimistic Outlook