Cover Story
Special Report: Unwinding the CFPB
F&I tracks the rise and fall of the Consumer Financial Protection Bureau’s aggressive but ultimately futile five-year assault on dealer participation.
Article
One Giant Leap for F&I
Top trainer says it’s time for F&I professionals — particularly the vets — to let go of the past and embrace the changes facing automotive finance and protection products.
Article
To Interview or Not to Interview: That Is the Question
Trainer shares six proven methods for preserving the F&I interview without needlessly annoying your customers.
Article
Slurs, Cussing, and Misnomers
Master the F&I language by eliminating three groups of inappropriate, inaccurate, and legally explosive words from your vocabulary.
