ADP Dealer Services Honored for Online Customer Support
HOFFMAN ESTATES, Ill. -- The Service & Support Professionals Association (SSPA) recently presented ADP's Dealer Services Group with the WebStar Service Award, which recognizes exceptional electronic support. The announcement was made at the SSPA's annual conference in San Diego on April 7.
HOFFMAN ESTATES, Ill. -- The Service & Support Professionals Association (SSPA) recently presented ADP's Dealer Services Group with the WebStar Service Award, which recognizes exceptional electronic support. The announcement was made at the SSPA's annual conference in San Diego on April 7.
"The WebStar Service Award winners are industry-leading organizations that truly understand the impact the Internet can have on technical support," said Bill Rose, the SSPA's founder and chief executive officer.
ADP Dealer Services' electronic support reached an unprecedented high in 2003 as customer use increased 87 percent. The company provides dealers with secure, around-the-clock, multilingual, no-fee electronic support. Users can submit problems or inquiries through the ADP Web site or participate in a Web chat with support personnel. ADP routes Web cases and chat sessions to the best-equipped specialist based upon the specialist's product skill set. Customers receive prompt responses.
ADP plans to expand its Web services features and tools, said Jim Foote, ADP's director of client relations.
More information about ADP Dealer Services is available at www.dealersuite.com.
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