ADP Dealer Services Honored for Online Customer Support
HOFFMAN ESTATES, Ill. -- The Service & Support Professionals Association (SSPA) recently presented ADP's Dealer Services Group with the WebStar Service Award, which recognizes exceptional electronic support. The announcement was made at the SSPA's annual conference in San Diego on April 7.
HOFFMAN ESTATES, Ill. -- The Service & Support Professionals Association (SSPA) recently presented ADP's Dealer Services Group with the WebStar Service Award, which recognizes exceptional electronic support. The announcement was made at the SSPA's annual conference in San Diego on April 7.
"The WebStar Service Award winners are industry-leading organizations that truly understand the impact the Internet can have on technical support," said Bill Rose, the SSPA's founder and chief executive officer.
ADP Dealer Services' electronic support reached an unprecedented high in 2003 as customer use increased 87 percent. The company provides dealers with secure, around-the-clock, multilingual, no-fee electronic support. Users can submit problems or inquiries through the ADP Web site or participate in a Web chat with support personnel. ADP routes Web cases and chat sessions to the best-equipped specialist based upon the specialist's product skill set. Customers receive prompt responses.
ADP plans to expand its Web services features and tools, said Jim Foote, ADP's director of client relations.
More information about ADP Dealer Services is available at www.dealersuite.com.
More F&I
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →