ADP Dealer Services Honored for Online Customer Support
HOFFMAN ESTATES, Ill. -- The Service & Support Professionals Association (SSPA) recently presented ADP's Dealer Services Group with the WebStar Service Award, which recognizes exceptional electronic support. The announcement was made at the SSPA's annual conference in San Diego on April 7.
HOFFMAN ESTATES, Ill. -- The Service & Support Professionals Association (SSPA) recently presented ADP's Dealer Services Group with the WebStar Service Award, which recognizes exceptional electronic support. The announcement was made at the SSPA's annual conference in San Diego on April 7.
"The WebStar Service Award winners are industry-leading organizations that truly understand the impact the Internet can have on technical support," said Bill Rose, the SSPA's founder and chief executive officer.
ADP Dealer Services' electronic support reached an unprecedented high in 2003 as customer use increased 87 percent. The company provides dealers with secure, around-the-clock, multilingual, no-fee electronic support. Users can submit problems or inquiries through the ADP Web site or participate in a Web chat with support personnel. ADP routes Web cases and chat sessions to the best-equipped specialist based upon the specialist's product skill set. Customers receive prompt responses.
ADP plans to expand its Web services features and tools, said Jim Foote, ADP's director of client relations.
More information about ADP Dealer Services is available at www.dealersuite.com.
More F&I
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
Timing the Market Can Hurt Long-Term Program Performance
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →
Your Office Is Talking
What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.
Read More →
F&I Training Fundamentals
How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.
Read More →
Not Just Any Tire Will Do
More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.
Read More →