Assurant/VAS Partnership Promises Improved Roadside Assistance
Assurant has teamed with Vehicle Administrative Services to bolster its Assurant Resource Automotive division’s roadside assistance offering with enhanced customer service and reporting.
NEW YORK — Assurant Inc.’s Assurant Resource Automotive business has partnered with Vehicle Administrative Services, a company that provides business-to-business wholesale roadside assistance and ancillary products to the auto and RV industries, the companies announced.
Executives said the new partnership will provide owners of Assurant Resource Automotive protection plans with access to over 3,000 customer service representatives. These representatives, located at five U.S. based call centers, will use GPS to locate drivers in need and send text messages to alert the driver of dispatch updates.
“The change will provide Assurant Resource Automotive and its dealers with transparent reporting, better claims data, and increased customer loyalty, with an enhanced consumer roadside assistance experience,” said Ash Bauer, senior vice president at Assurant Resource Automotive.
This migration impacts all roadside business, with the exception of the standalone motor club, which will be transitioned into VAS in the near future; customers will not be required to make any changes, according to the announcement.
“We’re truly grateful that Assurant selected VAS as a partner,” said Bill Breindel, president and CEO at VAS. “We look forward to meeting their expectations through unmatched service, technology, and expertise.”
Read: Assurant Expands Dealership Career Development Program
More F&I
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →