McLean, Va. — Capital One Auto Finance, the auto finance division of Capital One Financial Corporation, recently introduced a new business model that emphasizes full-credit spectrum financing, dedicated auto dealer relationship teams and dealer customer service. The new program, called the One Program, successfully integrates Capital One’s diverse auto finance organizations and offers its auto dealer customers multi-channel, full credit spectrum financing.
The new business model has amplified Capital One’s focus on a full-credit spectrum and auto dealer customer service. Highlights of the program include:
• Multi-Channel, Full-Credit Spectrum — the program leverages the combined strengths of Capital One, Onyx Acceptance Corporation, North Fork Bank, and Hibernia Bank to offer an easy application, fast auto financing solution to virtually every type of customer; prime, near-prime and subprime.
• Competitive Dealer Programs — new programs that feature competitive rates and terms for a full-credit spectrum, with greater simplicity and fewer stipulations.
• Dedicated Dealer Relationship Teams —auto dealers can now count on the combined
experience of a well-trained and highly motivated team of specialists, including a relationship manager, and a field representative, who will work with each
dealer from application to funding.
• Fast Turnaround — continued streamlined decision making is at the core of this full-service approach, enabling each auto dealer to service customers faster; all supported by hands-on interaction with Capital One team members.
“This new model emphasizes dealer relationships and service,” said Ryan Schneider, president of Capital One Auto Finance. “We have identified the best practices of Capital One, Onyx, Hibernia and North Fork, and have implemented these practices to improve our pricing, funding and dealer customer experience. We have realigned and broadened our business to become each dealer’s primary lender of choice and believe that we have made each auto dealer’s lending road ahead faster, wider and smoother.”
The new One Program will be available nationwide to all auto dealers by June 18, 2007.
Additionally, the One Program has simplified the finance application process by only requiring one application from the auto dealer to Capital One for super-prime, prime, near-prime and subprime customers.
Franchise and independent dealers looking for more information about Capital One’s new auto programs should visit www.800Carfund.com, call 1-888-396-COAF (2623), or talk to their Capital One sales representative.
