CNA National Marks 20th Anniversary of Purchase by CNA
It has been 20 years since CNA National was purchased by CNA, one of the nation’s oldest and largest insurance companies.
SCOTTSDALE, Ariz. — CNA National is celebrating the 20th anniversary of its purchase by CNA, one of the nation’s oldest and largest insurance companies. Originally named Western National Warranty Corp., the company, in 1995, was 94-people strong and focused on a single product, the vehicle service contract.
The F&I product provider has since doubled its staff and expanded its product offerings beyond service contracts, as it now offers GAP, tire-and-wheel protection and warranties. It has also become a major player in the automotive F&I industry, having won a record 18 Dealers’ Choice Awards.
“The purchase strengthened our position within the F&I industry,” said Joe Becker, president and CEO of CNAN. “Since the company’s founding in 1982, we’ve differentiated ourselves by delivering top-line customer service and products. Having the financial and administrative backing of a century-old corporation only enhanced our capabilities and offerings.”
The F&I product provider has also increased the number of active contracts by more than two million, while the number of claims initiated in a week has quadrupled. The average amount of claims paid in a month has also increased by more than $15 million.
“CNA has been the proud owner of CNA National for 20 years,” said Brian J. Loebach, senior vice president of CNA Warranty and Alternative Risk. “CNAN’s unwavering commitment to delivering an exceptional customer experience is a key attribute of CNA’s winning proposition. The company continues to be a great ambassador of the CNA and CNA Warranty brand.”
More F&I

Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
What Market Timing Mistakes Mean for Your Reinsurance Program
When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →