Dealers Taking to Social Media, Says New Study
GOSO, a Web and social media company, has released an independent study which indicates dealerships are aggressively pursuing social media strategies. However, a number of dealers remain skeptical of its impact.
WASHINGTON ― GOSO, a Web and social media company, has released an independent study which indicates dealerships are aggressively pursuing social media strategies. However, a number of dealers remain skeptical of its impact.
The report claims that 25.5 percent of all dealerships have a Facebook page and 10.9 percent have a Twitter account. This does not include the large amount of dealers that have created user accounts for their dealerships. This report was based on NADA's report in late 2009, which indicated that there were 20,010 automotive dealerships that sold new and used vehicles.
In the report, GOSO contacted several companies that had made claims that social media played a large role in their overall growth and sales strategy for 2009. Aaron Magness, director of brand marketing and business of Zappos.com, which was just sold to Amazon for $1.1. billion, said, "We believe that every industry, be it retail, real estate, automotive, etc., has the ability to focus on forming personal connections with the end user. This helps build trust, loyalty and respect with the customer."
The top brand on Facebook was Chrysler followed by Buick, Chevrolet, Mazda and then Jeep. The top brand on Twitter was Toyota, followed by Chevrolet, Honda, Nissan and then Ford.
The total dealerships on Facebook amounted to 5,155, whereas the total dealerships on Twitter amounted to 2,195. On the web, the most popular searched brand is BMW, followed by Ford, Honda, Lincoln and Mini Cooper.
The report also showed that most dealers remain skeptical about social networking and don't see the value in it. To download the full report, click here.
More F&I

Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →