Dealers Taking to Social Media, Says New Study
GOSO, a Web and social media company, has released an independent study which indicates dealerships are aggressively pursuing social media strategies. However, a number of dealers remain skeptical of its impact.
WASHINGTON ― GOSO, a Web and social media company, has released an independent study which indicates dealerships are aggressively pursuing social media strategies. However, a number of dealers remain skeptical of its impact.
The report claims that 25.5 percent of all dealerships have a Facebook page and 10.9 percent have a Twitter account. This does not include the large amount of dealers that have created user accounts for their dealerships. This report was based on NADA's report in late 2009, which indicated that there were 20,010 automotive dealerships that sold new and used vehicles.
In the report, GOSO contacted several companies that had made claims that social media played a large role in their overall growth and sales strategy for 2009. Aaron Magness, director of brand marketing and business of Zappos.com, which was just sold to Amazon for $1.1. billion, said, "We believe that every industry, be it retail, real estate, automotive, etc., has the ability to focus on forming personal connections with the end user. This helps build trust, loyalty and respect with the customer."
The top brand on Facebook was Chrysler followed by Buick, Chevrolet, Mazda and then Jeep. The top brand on Twitter was Toyota, followed by Chevrolet, Honda, Nissan and then Ford.
The total dealerships on Facebook amounted to 5,155, whereas the total dealerships on Twitter amounted to 2,195. On the web, the most popular searched brand is BMW, followed by Ford, Honda, Lincoln and Mini Cooper.
The report also showed that most dealers remain skeptical about social networking and don't see the value in it. To download the full report, click here.
More F&I

AI: Facilitator, Not Fixer, in F&I
The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.
Read More →
Modern Technology Objection Handling
In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.
Read More →
Consistency at Scale: Driving F&I Performance
With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.
Read More →
Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →