EFG Sweeps Stevie Awards
EFG Companies was recognized in four out of four categories in the 12th Annual Stevie Awards for Sales and Customer Service.
DALLAS — EFG Companies was recognized in all four categories submitted at the 12th Annual Stevie Awards for Sales and Customer Service, a feature of the American Business Awards. This marks the fourth year running that EFG has brought home Stevie Awards. This year, the company received the following:
A Silver Award in Call Center of the Year (up to 100 seats)
A Silver Award for Innovation in Customer Service
A Silver Award for Sales Management Team of the Year
A Bronze Award for Sales or Customer Service Solutions Technology Partner of the Year
“These achievements demonstrate EFG’s high level of expertise when it comes to innovation, client engagement and overall customer experience,” said John Pappanastos, President and CEO, EFG Companies. “At EFG, we take pride in operating as an extension of our clients’ management teams to achieve industry-leading results. This means we never stop evaluating how to raise the bar for the industry, whether that means achieving additional certifications and training, or utilizing new technological innovations.”
EFG Companies has received numerous national awards in recognition of the company’s results, including:
F&I and Showroom's 2017 Dealer of the Year Award for EFG client Star Dodge Chrysler Jeep Ram/Hyundai
F&I and Showroom's 2015 Dealer of the Year Award for EFG client Davis-Moore Auto Group
Nine F&I and Showroom Pacesetter Awards for EFG clients within the last six years
Only F&I product provider of size to AFIP-certify entire field team from the Association of Finance and Insurance Professionals (AFIP)
Only product provider named to the Benchmark Portal “Top 100” call centers for 2016, 2017 and 2018
Achieved the National ASE Blue Seal of Excellence certification every year since 2014
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. The awards were presented to EFG on February 23 during a gala banquet at Caesars Palace in Las Vegas.
More F&I
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →