F&I Express Tackles Product Cancelations
A new white paper from F&I Express proposes an automated solution to issues inherent to the F&I product cancelation process.
GRAPEVINE, Texas — The F&I product cancelation process currently lacks standardization, automation, transparency and efficiency, and these challenges have a negative impact on the day-to-day operations of a product provider or lender and affect their ability to remain compliant with state and federal regulators.
So says the “2017 Guide to Operational Efficiencies & Regulatory Compliance in F&I Product Cancellations,” a new white paper published by F&I Express. The paper proposes to solve the problems created by a broken, inefficient system for processing F&I product cancelations and the regulatory scrutiny it has attracted.
In the white paper, F&I Express reveals a proprietary digital solution, currently being used by a number of finance sources and F&I providers. The solution, Express Recoveries, was designed to completely streamline the cancelation process.
“Lenders use the platform to process credit product (GAP/credit life) cancelations on payoffs. In certain states, they are obligated by the state to issue the refunds directly to the consumer within a stated timeframe and be able to provide documentation as proof,” said Brian Reed, president and CEO of F&I Express. “Sending a letter to the dealer is not considered proof that the consumer gets their refund. Our platform provides a greater degree of validation and audit trail for the lenders to mitigate some of the compliance risk.”
The solution was designed to allow dealers to file cancelation requests directly with product providers, obtain exact refund amounts, and remediate accounts previously terminated without refunds issued. Among other benefits, Express Recoveries will reduce or eliminate paperwork, eliminate back-and-forth phone calls between finance sources and product providers, and uphold credible business relations between the two parties, according to the company.
“At the end of the day, we are all consumers,” said Rich Apicella, executive vice president of F&I Express. “Processing cancelations in a timely manner and issuing consumers the refunds they deserve, in a timely manner, is the right thing to do.”
To download a free copy of the white paper, click here.
More F&I

Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
What Market Timing Mistakes Mean for Your Reinsurance Program
When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →