FI showroom red and grey logo
MenuMENU
SearchSEARCH

GM to Allow Consumers to Buy Cars Online

General Motors plans to roll out its Shop-Click-Drive program to all of its dealers by the end of the year. The voluntary program allows dealership customers to complete the entire car-shopping process online.

by Stephanie Forshee
October 8, 2013
2 min to read


DETROIT — General Motors will soon give more car buyers the option of avoiding dealership showrooms with its new Shop-Click-Drive program. Expected to roll out nationally by the end of the year, the option allows customers of participating GM dealerships to purchase or lease a vehicle online.

The program was piloted in Michigan in early 2013 and is currently available at about 100 participating dealerships in Alabama, Arizona, Minnesota, North Dakota, Oklahoma, South Carolina and Wisconsin. Ryndee Carney, company spokesperson, said the program should be available to GM’s entire dealer network by the end of the year.

Ad Loading...

Customers who visit a dealership website are prompted to “Create Your Deal” after selecting their vehicle of choice. Participating dealers must offer a concierge service to allow customers to test drive and potentially take delivery of a vehicle.

The announcement comes at the height of Tesla Motors’ legal battles with car dealer associations and legislators in various states over its direct-to-consumer business model. Dealers have argued that Tesla’s retail strategy, which allows consumers to buy directly from the carmaker online, violates state franchise laws.

“It’s completely different than Tesla, because the customers are buying the vehicles from dealers, not buying them from the OEM, not buying them from General Motors,” Carney said. “So the vehicle sales transaction must be completed by the dealership; the dealer controls how the application works on his or her dealership website, so it’s compliant with franchise laws.

“Just as they are today, they’re buying the vehicles directly from a dealer,” Carney added. “They’re just able to do more of the transaction online if that’s how they want to interact with the dealer.”

A Tesla spokesperson declined to comment on this article.

Ad Loading...

Although the focus is to help consumers complete more of the transaction online, Carney says only 500 out of the 900 transactions registered during the testing phase were completed online. 

“It’s a big-ticket item, and I just think they feel more comfortable having a personal relationship with their neighborhood dealer when they make a purchase that large, but research cumbersomely does show us — especially among Millennials who are more comfortable purchasing anything online — they prefer to do more business online,” Carney noted. “So this is just another option to try and enable dealers to be able to either reach new customers who may not be visiting their dealerships or to satisfy the increasing number of customers who want to do more online.”

More F&I

Woman in casual clothing sitting at a desk
F&Iby Rick McCormickMarch 31, 2026

Curb The Confusion

Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.

Read More →
Photo of man's hand on laptop computer keyboard with blank screen
F&IMarch 16, 2026

There Is Always one More Product

Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.

Read More →
REGISTER FOR EFI 2026
F&Iby Kate SpataforaMarch 16, 2026

EFI Conference Extends Early Bird Discount as Room Block Nears Capacity

Ethical F&I Manager's Conference will take place at The Cosmopolitan Las Vegas on April 13–15, 2026.

Read More →
Ad Loading...
Industryby StaffMarch 6, 2026

Explore the 12 Rules for an F&I Life at EFI

EFI 2026 will take place April 13–15 at The Cosmopolitan Las Vegas.

Read More →
F&IMarch 4, 2026

Creating Your Own Economy

In this video, Reese Dailey explains how effective follow-up drives better results across the dealership, including increased sales, higher F&I penetration, and stronger customer retention.

Read More →
Industryby StaffMarch 2, 2026

Prove You Can Do F&I at EFI

‘So You Think You Can Do F&I’ is a live role-play contest taking place at the 2026 Ethical F&I Managers Conference.

Read More →
Ad Loading...
Industryby Lauren LawrenceFebruary 25, 2026

Report Finds Year-End F&I Strength

Deal volume ebbed and flowed throughout 2025, but product performance remained steady, according to automotive technology and data intelligence solutions provider StoneEagle.

Read More →
Industryby Hannah MitchellFebruary 23, 2026

Some Auto Brands Cheaper to Insure

A new top 10 list ranks the least expensive for average full insurance coverage on a clean driving record and high driver credit scores.

Read More →
F&IFebruary 13, 2026

Business Office Blueprint

Try following these 20 steps to greater success in the dealer F&I office this year.

Read More →
Ad Loading...
Industryby Lauren LawrenceFebruary 11, 2026

Insurance Shopping on the Rise

A TransUnion study found that relationship-driven sales models proved to be important, as consumers who used an agent had a lower shopping intensity than those going it alone.

Read More →