FI showroom red and grey logo
MenuMENU
SearchSEARCH

Internet-Driven Car Sales Projected to Grow in 2010

In a new survey on Internet-based car sales, half of the dealers surveyed said they expect Internet sales to represent more than 30 percent of their total car sales in 2010.

by Staff
January 28, 2010
2 min to read


SUNNYVALE, Calif. — In a new survey on Internet-based car sales, half of the dealers surveyed said they expect Internet sales to represent more than 30 percent of their total car sales in 2010.

The survey, conducted by ResponseLogix, a provider of Internet leads management software, also revealed dealers believe that consumers are expecting ever faster response times on requests for quotes. Whereas in 2009, 46 percent of respondents believed their customers sought a price quote in 10 minutes or less, 67 percent of respondents (an increase of 45 percent) believe consumers will have this expectation in 2010. A whopping 96 percent of respondents say that car shoppers in 2010 will be unwilling to wait more than one hour for a quote.

Ad Loading...

“Today, the Internet has empowered consumers to expect instantaneous information at their fingertips. Car shoppers demand information that is comprehensive, detailed and directly responsive to the questions they posed,” said Tom Mohr, CEO of ResponseLogix. “Our customers realize that by creating a favorable first impression with the car buyer, they will jump ahead of their competitors, increasing sales at their expense.”

Nearly 41 percent more dealers predicted that Internet sales will represent at least 30 percent of their business during 2010, compared to their 2009 sales. Looking into 2010, 49 percent of respondents project that Internet sales will comprise over 30 percent of their total car sales, compared to only 35 percent in 2009, who indicated that Internet sales represent one third of their business.

Auto dealers stated in written comments that the most important challenges facing them this year include converting more leads into sales, realizing better results from the Internet, and staying ahead of their competition.

More F&I

Industryby StaffMarch 6, 2026

Explore the 12 Rules for an F&I Life at EFI

EFI 2026 will take place April 13–15 at The Cosmopolitan Las Vegas.

Read More →
F&IMarch 4, 2026

Creating Your Own Economy

In this video, Reese Dailey explains how effective follow-up drives better results across the dealership, including increased sales, higher F&I penetration, and stronger customer retention.

Read More →
Industryby StaffMarch 2, 2026

Prove You Can Do F&I at EFI

‘So You Think You Can Do F&I’ is a live role-play contest taking place at the 2026 Ethical F&I Managers Conference.

Read More →
Ad Loading...
Industryby Lauren LawrenceFebruary 25, 2026

Report Finds Year-End F&I Strength

Deal volume ebbed and flowed throughout 2025, but product performance remained steady, according to automotive technology and data intelligence solutions provider StoneEagle.

Read More →
Industryby Hannah MitchellFebruary 23, 2026

Some Auto Brands Cheaper to Insure

A new top 10 list ranks the least expensive for average full insurance coverage on a clean driving record and high driver credit scores.

Read More →
F&IFebruary 13, 2026

Business Office Blueprint

Try following these 20 steps to greater success in the dealer F&I office this year.

Read More →
Ad Loading...
Industryby Lauren LawrenceFebruary 11, 2026

Insurance Shopping on the Rise

A TransUnion study found that relationship-driven sales models proved to be important, as consumers who used an agent had a lower shopping intensity than those going it alone.

Read More →
Industryby Hannah MitchellFebruary 4, 2026

Auto Insurance Cost Reprieve

2025 brought consumers relief after years of rate hikes, but 2026 could bring renewed policy pain, depending on how U.S. trade policy affects prices.

Read More →
Reese Dailey from Automotive Training Academy by Assurant
F&IFebruary 4, 2026

Cash Deal Strategies

In this video, Reese Dailey of the Automotive Training Academy by Assurant reveals strategies to make cash deals profitable without relying on monthly payment bumps.

Read More →
Ad Loading...
Cox Automotive and Dealertrack logos displayed over a dealership showroom background.
F&Iby StaffFebruary 3, 2026

Cox Auto Says Dealertrack Offers Greater Finance Efficiency

Suite of new APIs, product enhancements and integrations is designed to help maximize contracting and funding efficiency for lenders and their dealer partners.

Read More →