FI showroom red and grey logo
MenuMENU
SearchSEARCH

Internet-Driven Car Sales Projected to Grow in 2010

In a new survey on Internet-based car sales, half of the dealers surveyed said they expect Internet sales to represent more than 30 percent of their total car sales in 2010.

by Staff
January 28, 2010
2 min to read


SUNNYVALE, Calif. — In a new survey on Internet-based car sales, half of the dealers surveyed said they expect Internet sales to represent more than 30 percent of their total car sales in 2010.

The survey, conducted by ResponseLogix, a provider of Internet leads management software, also revealed dealers believe that consumers are expecting ever faster response times on requests for quotes. Whereas in 2009, 46 percent of respondents believed their customers sought a price quote in 10 minutes or less, 67 percent of respondents (an increase of 45 percent) believe consumers will have this expectation in 2010. A whopping 96 percent of respondents say that car shoppers in 2010 will be unwilling to wait more than one hour for a quote.

Ad Loading...

“Today, the Internet has empowered consumers to expect instantaneous information at their fingertips. Car shoppers demand information that is comprehensive, detailed and directly responsive to the questions they posed,” said Tom Mohr, CEO of ResponseLogix. “Our customers realize that by creating a favorable first impression with the car buyer, they will jump ahead of their competitors, increasing sales at their expense.”

Nearly 41 percent more dealers predicted that Internet sales will represent at least 30 percent of their business during 2010, compared to their 2009 sales. Looking into 2010, 49 percent of respondents project that Internet sales will comprise over 30 percent of their total car sales, compared to only 35 percent in 2009, who indicated that Internet sales represent one third of their business.

Auto dealers stated in written comments that the most important challenges facing them this year include converting more leads into sales, realizing better results from the Internet, and staying ahead of their competition.

More F&I

Photo of a keyring with mltiple keys, including a car key fob, on a white surface
F&IJuly 15, 2026

Integrating Nontraditional F&I Products

The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.

Read More →
Photo of businessman's hands holding eyeglasses at a desk
F&Iby Rick McCormickJuly 7, 2026

Trust Is Personal

Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.

Read More →
Photo of executive in a sports coat and glasses
Industryby StaffJuly 2, 2026

Amplify 2026 Billed as Turning Innovation Into Results

Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.

Read More →
Ad Loading...
Woman standing on stage smiling.
F&Iby Lauren LawrenceJuly 1, 2026

Own Your Outcome: F&I in the Digital Customer Journey

Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.

Read More →
$100 bill and magnifying glass on top of paper that says insurance policy terms and conditions.
F&Iby Lauren LawrenceJune 29, 2026

Tariffs Could Raise Insurance Premiums

As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.

Read More →
Red toy car sitting on top of coins.
Auto Financeby Lauren LawrenceJune 24, 2026

Smaller Loans, Longer Terms

The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.

Read More →
Ad Loading...
Under the hood of a Toyota Prius EV Hybrid car.
F&Iby StaffJune 15, 2026

New Lifetime Battery F&I Product Meant to Drive Dealer Traffic

EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.

Read More →
Several illustrations of question marks on a surface
F&IJune 10, 2026

The Psychology Behind Menus That Increase Add-On Sales

There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.

Read More →
Man holding magnifying glass over sales volume paper.
F&IMay 29, 2026

Why Your F&I PVR Is Misleading You

Here’s a handy checklist of the numbers to track in 2026 instead.

Read More →
Ad Loading...
Photo of woman typing on a laptop as she sits on a couch
F&Iby Hannah MitchellMay 29, 2026

Auto Consumer Anxiety Presents Opportunity

A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.

Read More →