NADA University Launches New Workfore Study
NADA University announced the launch of an all-new annual NADA Dealership Workforce Study, which will be made available this summer.
MCLEAN, Virginia — NADA University, the education and training arm of the National Automobile Dealers Association (NADA), announced the launch of an all-new annual NADA Dealership Workforce Study. It will be made available this summer and will feature a variety of new reports.
The expanded study will capture, analyze and tabulate dealership workforce data from calendar year 2011. It replaces the biennial NADA Compensation Study, and features the following:
• Annual study will capture more localized and timely detail and trends;
• Enhanced data collection providing robust analytics, including retention, tenure, turnover, health and retirement benefits, hours of operation, and compensation;
• Individualized comparison report and the Driven Management Guide summary report at no charge for all participants;
• State-specific comparative data benefiting automotive trade association executives;
• All-new web-based portal for easy participation;
• A variety of report options, including individual and enhanced comparative dealer reports, statewide reports, OEM comparative reports, 20 Group composite reports and database subscriptions.
Only NADA and American Truck Dealers (ATD) members are eligible to participate in the study. There is no cost to participate and only participating dealers will be able to receive the complimentary reports or the option to purchase the optional reports with additional detail. Only a participating dealership will see its own data, as all other data will be aggregated to protect dealership privacy.
NADA University has teamed up with the leading automotive retail research and consulting firm DeltaTrends, which is handling data collection and analysis for the workforce study. DeltaTrends was selected for its strong reputation in the auto industry and prior experience in providing this type of information to OEMs and public/private dealer groups to augment the NADA Compensation Study.
“It’s especially rewarding to work with NADA on such a large-scale study that will yield a level of information and data on the dealership workforce that is truly groundbreaking,” said Ted Kraybill, president and founder of DeltaTrends.
More F&I

Modern Technology Objection Handling
In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.
Read More →
Consistency at Scale: Driving F&I Performance
With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.
Read More →
Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →